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- Tasks: Ensure every guest has an unforgettable experience at Point A Glasgow.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 25 days annual leave, and career progression opportunities.
- Other info: Flexible shifts with great team-building events and friends and family rates.
- Why this job: Be part of a fun, supportive team that values kindness and creativity.
- Qualifications: Excellent customer service skills and a passion for hospitality.
The predicted salary is between 27400 - 27400 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking Reception team members to support our team and guests at Point A Glasgow. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
- Key requirements:
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
- Flexibility in working mornings, evenings and occasional night shifts.
Must have right to work in UK and be able to commute to property locations.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 25 days of annual leave.
Salary: £13.18 per hour
Host in Glasgow employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host in Glasgow
✨Tip Number 1
Get to know the company! Research Queensway Group and Point A to understand their values and what makes them tick. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their story.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering unforgettable experiences, think of examples from your past where you've gone above and beyond for a guest or customer. Be ready to share these stories in your interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a host. Plus, it could give you a leg up when applying through our website!
✨Tip Number 4
Show off your flexibility! The job requires working various shifts, so be sure to highlight your willingness to adapt. Mention any previous experience in fast-paced environments where you had to think on your feet and juggle multiple tasks.
We think you need these skills to ace Host in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the role of Host at Point A. Highlight your customer service skills and any relevant experience that shows you can deliver unforgettable experiences for our guests.
Be Honest and Humble: We value kindness and honesty, so be genuine in your application. Share your experiences and what you've learned from them, as this reflects the values we hold dear at Queensway Group.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A. Understand their values, mission, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering unforgettable experiences, prepare examples from your past where you provided excellent customer service or solved problems creatively. Be ready to discuss how you can bring that same passion for service to Point A.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well with others and adapt to different situations. Share experiences where you supported your team or handled shift changes smoothly. This will demonstrate that you’re a team player who can thrive in a dynamic environment.
✨Bring Your Positive Attitude
A positive attitude is key in hospitality. During the interview, let your enthusiasm shine through. Smile, engage with your interviewer, and express your excitement about the opportunity to contribute to the warm and sincere atmosphere at Point A.