At a Glance
- Tasks: Ensure outstanding guest experiences and lead initiatives at Point A Hotel in Glasgow.
- Company: Join a family-owned hospitality group known for warmth and quality service.
- Benefits: Attractive salary, 25 days leave, and friends & family rates at all properties.
- Other info: Enjoy a fun work environment with great career progression opportunities.
- Why this job: Be part of a caring team and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We currently seek a Guest Experience Manager to join our fantastic team at Point A Hotel in Glasgow. This role is offered as a 12-month fixed-term contract to cover maternity leave, with the potential for a permanent position at the end of the contract. The role’s primary focus is to ensure consistency in delivering outstanding boutique service experience to all our guests. We are a kind & caring team and so you will be an important part of our family and a vital part of what we do.
- You will need to take accountability for guest satisfaction and mystery guest scores and reaching key performance targets.
- Ensure property brand standard communications are correct and on brand including collateral, emails & written comms.
- Support the operations team with local partnerships for your location including feedback guest requests, and ensuring they are right for our guest profile.
- You will also deputise in the absence of the manager, lead all guest experience initiatives and trainings within your property and support your cluster as needed.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Freedom and autonomy to lead a team without the constraints of a ‘big chain’.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 25 days of annual leave plus 8 Bank Holidays.
Guest Experience Manager: Boutique Hospitality Growth in Glasgow employer: Point A Hotels
Queensway Group is an exceptional employer, offering a warm and supportive work environment where creativity and innovation thrive. As a Guest Experience Manager at Point A Hotel in Glasgow, you will enjoy a competitive salary, generous annual leave, and opportunities for professional development within a family-owned business that values heartfelt hospitality and employee growth. With a focus on team collaboration and autonomy, you'll be part of a dynamic culture that encourages you to lead and make a meaningful impact on guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager: Boutique Hospitality Growth in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality industry, especially those connected to Queensway. Attend events, join online forums, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for guest experience! When you get the chance to chat with potential employers, share your ideas on how to enhance guest satisfaction. Bring up examples from your past roles where you’ve gone above and beyond – it’ll show you’re the perfect fit for the team.
✨Tip Number 3
Prepare for interviews by researching Point A and its unique approach to hospitality. Familiarise yourself with their values and think about how you can contribute to their mission. Tailor your responses to reflect their ethos – it’ll make you stand out as a candidate who truly gets it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us. So, go ahead and submit your application – we can’t wait to meet you!
We think you need these skills to ace Guest Experience Manager: Boutique Hospitality Growth in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Manager role. Highlight your relevant experience and skills that align with our values at Point A, like delivering heartfelt hospitality and thinking differently.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and what you can bring to our team. Avoid fluff and focus on what matters!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Point A Hotel in Glasgow!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, dive deep into understanding Queensway Group and Point A. Familiarise yourself with their values, brands, and recent developments. This will not only show your genuine interest but also help you align your answers with their ethos of heartfelt hospitality.
✨Showcase Your Guest-Centric Mindset
As a Guest Experience Manager, your focus should be on guest satisfaction. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you can contribute to maintaining and enhancing the boutique service experience that Point A is known for.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of scenarios where you had to handle guest complaints or improve service delivery. Practising these responses will help you demonstrate your ability to think on your feet and lead initiatives effectively.
✨Emphasise Team Collaboration
Point A values a kind and caring team environment. Be ready to discuss how you’ve successfully worked within a team, supported colleagues, and contributed to a positive workplace culture. This will resonate well with their focus on teamwork and community.
