At a Glance
- Tasks: Lead guest experience initiatives and ensure outstanding service at Point A Hotel.
- Company: Join a family-owned business known for warmth and quality in hospitality.
- Benefits: Attractive salary, 25 days annual leave, and friends & family rates.
- Other info: Opportunities for professional development and career progression across the group.
- Why this job: Be part of a caring team and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We currently seek a Guest Experience Manager to join our fantastic team at Point A Hotel in Glasgow. This role is offered as a 12-month fixed-term contract to cover maternity leave, with the potential for a permanent position at the end of the contract. The role’s primary focus is to ensure consistency in delivering outstanding boutique service experience to all our guests. We are a kind & caring team and so you will be an important part of our family and a vital part of what we do.
- You will need to take accountability for guest satisfaction and mystery guest scores and reaching key performance targets.
- Ensure property brand standard communications are correct and on brand including collateral, emails & written comms.
- Support the operations team with local partnerships for your location including feedback guest requests, and ensuring they are right for our guest profile.
- You will also deputise in the absence of the manager, lead all guest experience initiatives and trainings within your property and support your cluster as needed.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Freedom and autonomy to lead a team without the constraints of a ‘big chain’.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 25 days of annual leave plus 8 Bank Holidays.
Guest Experience Manager in Glasgow employer: Point A Hotels
Queensway Group is an exceptional employer, offering a warm and supportive work environment where employees are valued as part of the family. As a Guest Experience Manager at Point A Hotel in Glasgow, you will enjoy professional development opportunities, a competitive salary, and the freedom to lead your team creatively without the constraints of a large chain. With a focus on heartfelt hospitality and a commitment to employee growth, Queensway ensures that every team member can thrive while contributing to our success story.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality sector, especially those connected to Queensway. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for guest experience! When you get the chance to meet with the team, share your ideas on how to enhance guest satisfaction. We love innovative thinkers who can challenge the status quo.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare for role-play scenarios or case studies during interviews. We want to see how you handle real-life situations and ensure our guests have a fantastic experience.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Plus, it shows you’re genuinely interested in being part of our family at Point A.
We think you need these skills to ace Guest Experience Manager in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love to see authenticity, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Experience Manager role. Highlight your relevant experience and skills that align with our values at Point A, like delivering heartfelt hospitality and thinking differently.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and what you can bring to our team. Avoid fluff and focus on what matters!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our family at Queensway.
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A Hotels. Understand their values, mission, and the unique guest experience they aim to provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Skills
As a Guest Experience Manager, your ability to deliver outstanding service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight any specific initiatives you led that improved guest satisfaction or operational efficiency.
✨Be Ready to Discuss Metrics
Since the role involves accountability for guest satisfaction and mystery guest scores, be prepared to discuss how you've used metrics in previous roles. Talk about how you set targets, tracked performance, and implemented changes based on feedback to enhance the guest experience.
✨Emphasise Team Collaboration
Point A Hotels values a kind and caring team environment. Be ready to share examples of how you've worked collaboratively with others to achieve common goals. Discuss how you can support the operations team and lead guest experience initiatives while fostering a positive team culture.
