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- Tasks: Ensure outstanding guest experiences and lead a dynamic team at our new hotel.
- Company: Join Queensway Group, a family-owned business known for heartfelt hospitality.
- Benefits: Competitive salary, flexible pay, discounts, and 33 days of annual leave.
- Other info: Fun work environment with great career progression and team-building events.
- Why this job: Be part of an exciting new hotel opening and make a real impact on guest satisfaction.
- Qualifications: Passion for hospitality and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Be Part of the Opening Team at Point A Edinburgh St Andrew’s Square! Opening June 2026. We’re excited to announce the upcoming opening of Point A St Andrew’s Square, Edinburgh, the newest addition to our hotel’s estate, in the heart of one of the UK's most iconic cities. This is a fantastic opportunity to join a brand-new team from the very beginning. We’re looking for enthusiastic, guest-obsessed individuals who are passionate about heartfelt hospitality.
About Queensway: Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.
With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.
About Point A Hotels: At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.
In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Person: We are currently looking for a Guest Experience Manager to join our fun and dynamic team. Based at our brand new property opening June ‘26, Point A Hotel Edinburgh - St Andrew Square, which has 206 rooms.
The Role: The role’s primary focus is to ensure consistency in delivering outstanding boutique service experience to all our guests. We are a kind & caring team and so you will be an important part of our family and a vital part of what we do. You will need to take accountability for guest satisfaction and mystery guest scores and reaching key performance targets, ensure property brand standard communications are correct and on brand including collateral, emails & written comms, support the operations team with local partnerships for your location including feedback guest requests, and ensuring they are right for our guest profile. You will also deputise in the absence of the manager, lead all guest experience initiatives and trainings within your property and support your cluster as needed.
We will offer you:
- Competitive Salary, 40 hour a week contract
- Queensway Reward & Recognition Scheme
- Access to Wagestream, for flexible pay
- Access to EachPerson, a high street discount platform
- Annual Awards Ceremony in London
- Fun, friendly and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team building initiatives and social events
- Friends and Family Rates at all our properties
- 33 days of annual leave including
Guest Experience Manager in Edinburgh employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Point A Hotels and Queensway Group, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to guest experience. Think about how you can demonstrate your passion for heartfelt hospitality and how you would handle various guest situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our fantastic team from the ground up!
We think you need these skills to ace Guest Experience Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for guest experience shine through! Share specific examples of how you've gone above and beyond to create memorable moments for guests in the past. We want to see that heartfelt hospitality in your words!
Tailor Your Application: Make sure to customise your application to fit the Guest Experience Manager role. Highlight relevant skills and experiences that align with our values at Point A Hotels. This shows us you’ve done your homework and are genuinely interested in being part of our team.
Be Authentic: We value honesty and authenticity, so don’t be afraid to let your personality come through in your writing. Share your story and what makes you unique. We’re looking for individuals who can bring their true selves to work and connect with our guests!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and gives you a chance to explore more about our culture and values. We can’t wait to hear from you!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Point A Hotels and the Queensway Group. Understand their values, mission, and what sets them apart in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest-Obsessed Mindset
As a Guest Experience Manager, your passion for heartfelt hospitality is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate that you embody the guest-obsessed attitude they’re looking for.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various guest situations or challenges that may arise in a hotel setting. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training programmes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.