Point A Hotels is seeking a warm, service-obsessed Guest Experience Manager for our Kings Cross property. You will own the guest journey from start to finish, guiding the hotel team to deliver personal, memorable service aligned with Point A hospitality.
You'll lead guest experience initiatives, monitor satisfaction metrics, and collaborate with other departments to ensure smooth operations across early mornings, evenings and weekends.
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Guest Experience Lead: Shape Memorable Stays in City of London employer: Point A Hotels
Point A Edinburgh St. Andrew Square is an excellent employer, offering a vibrant work culture where teamwork and hospitality are at the forefront of our breakfast service. With opportunities for professional development and a supportive environment, employees enjoy flexible shifts and unique staff perks that enhance their experience in the heart of Edinburgh.
