Safeguarding, Risk & Incidents Manager

The Refugee Council - the nation’s refugee charity helping people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain – are looking for a Safeguarding, Risk & Incidents Manager to lead the operational delivery of safeguarding, incidents, complaints, risk and data protection functions.

Key Responsibilities

• Acting as Deputy Designated Safeguarding Lead, deputising for the Head of Quality Improvement, Safeguarding & Risk as required, providing expert operational advice and oversight of safeguarding practice across the organisation.
• Implementing and maintaining safeguarding policies and procedures, ensuring compliance with legislation, regulation, organisational requirements and best practice.
• Overseeing safeguarding concerns, referrals, investigations and learning reviews, ensuring appropriate action, escalation, resolution and organisational learning, and share learning with the Head of Quality Improvement, Safeguarding & Risk and Quality Improvement Manager to inform organisational improvement.
• Managing the organisation's operational risk management processes, supporting the maintenance of the corporate risk register, ensuring risks, incidents and near misses are identified, recorded, assessed, monitored and reviewed appropriately.
• Producing risk reporting and analysis for the Head of Quality Improvement, Safeguarding & Risk and Senior Management Team, highlighting significant risks, emerging issues and areas requiring action.
• Leading the organisation's incidents and complaints processes, ensuring incidents, complaints and near misses are appropriately recorded, assessed, investigated, resolved and closed in line with organisational requirements.
• Monitoring actions arising from incidents and complaints, ensuring recommendations are implemented and risks are mitigated, and sharing learning to support organisational improvement.
• Leading compliance with UK GDPR and data protection legislation, including the management of data breaches, investigations, regulatory reporting and liaison with the Information Commissioner's Office.

Skills and Experience

• Relevant professional qualification or equivalent experience in safeguarding, risk management, investigations, compliance, data protection or a related discipline.
• Recognised safeguarding qualification or evidence of advanced safeguarding training.
• Data Protection qualification or willingness to obtain within an agreed timeframe.
• Significant experience of leading operational safeguarding practice within a complex organisation, including the management of safeguarding concerns, investigations, referrals and learning reviews involving vulnerable adults and/or children.
• Experience of leading organisational incident, complaint and case management processes from receipt through to investigation, resolution and closure.
• Strong working knowledge of safeguarding legislation, guidance and best practice, together with risk management methodologies.
• Strong knowledge of UK GDPR, Data Protection legislation and information governance requirements.
• Flexible working and hybrid working arrangements.
• 28 days' annual leave, rising to 30 days with service (excluding bank holidays), plus the option to purchase additional annual leave.
• Group Personal Pension Scheme with up to 5% employer contribution.
• Life Assurance.
• Ongoing learning and development opportunities.
• Interest- free loans, including season ticket loan and Cycle to work scheme.
• Employee Assistance Programme, providing confidential advice and wellbeing support.

Contract and Hours:

Permanent, full-time, 35 hours per week.

Location:

Stratford, London with hybrid working.