At a Glance
- Tasks: Provide specialist advice and support to students on various issues.
- Company: Join a friendly organisation that truly cares about its community.
- Benefits: Enjoy 26 days annual leave, hybrid working, and employee discounts.
- Other info: Great opportunities for learning and development in a supportive environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in advice/casework and excellent communication skills required.
The predicted salary is between 31104 - 34199 € per year.
Union at MMU – a friendly organisation that genuinely cares about its community – is looking for an Advice Caseworker to play a key role in providing specialist advice and representation to students at Manchester Metropolitan University.
Key Responsibilities
- Providing casework support to students on a wide range of issues including landlord and tenant issues, student funding, welfare benefits, debt, disciplinary issues and institutional complaints.
- Liaising with other internal and external agencies or organisations.
- Providing formal and informal advocacy in a range of settings.
- Maintaining an up‑to‑date knowledge of areas of casework, including legislative reforms, research and advocacy skills.
- Making appropriate referrals to other services within the University and the wider community.
- Supporting and supervising the triage function within the Advice Centre.
- Assisting the Advice Centre management team in all aspects of running the Advice Centre, ensuring high standards of competence and consistency at all times.
- Supporting change campaigns run by the Union and other social policy work through the sharing of expert knowledge in areas of casework operation.
- Ensuring the maintenance of contact and good relations with relevant external advice agencies and services, including those services provided by the University.
- Supporting the advice centre’s mediation provision.
- Contributing to team planning days and delivery of team goals and objectives.
Skills and Experience
- The ability to locate and understand information resources and legislation and explain them to clients.
- Excellent verbal and written communication skills, with the ability to create persuasive content for decision makers and tribunal members.
- Display an empathic, non‑judgemental, client‑centred and approachable manner to clients.
- A working understanding of confidentiality.
- A good understanding of how to organise case administration and plan effective submissions.
- A collaborator with excellent interpersonal skills who is able to build appropriate relationships with and work alongside people at all levels.
- Significant experience of advice/casework in at least one of the following areas: academic matters, student funding, housing, welfare/disability benefits or other relevant area of specialism.
- Demonstrable experience in casework and advocacy.
- Demonstrable experience of and compliance with legal considerations, including safeguarding, confidentiality and data protection (desirable).
- Experience of working with a complex external stakeholder (desirable).
Benefits
- 26 days annual leave plus at least six discretionary days (four at Christmas and two at Easter) and Bank holidays.
- Employer pension contribution matched up to 6%.
- Hybrid working supported in line with business needs.
- Supportive, needs‑based compassionate and other leave.
- Supportive maternity, parental, adoption and partner’s leave.
- Cover the cost of your eye test and £100 towards new glasses.
- An employee assistance programme to support your wellbeing.
- Plenty of opportunities for learning and development.
- Access to student discounts online and in the city.
Salary: £31,104 to 34,199 per annum.
Contract and Hours: 12‑month fixed term (maternity cover), 37 hours per week (part‑time considered).
Location: The Union, Manchester, M15 6AD.
Closing date: Midday on Monday 25th May 2026.
Advice Caseworker in Manchester employer: Point 13 Jobs
The Union at MMU is an exceptional employer that prioritises the well-being and development of its employees while fostering a supportive and inclusive work culture. As an Advice Caseworker, you will benefit from generous annual leave, a matched pension contribution, and access to professional development opportunities, all within the vibrant community of Manchester. With a focus on compassionate support and a commitment to social advocacy, this role offers a meaningful chance to make a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Caseworker in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Union, especially those in similar roles. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your casework knowledge. Be ready to discuss specific scenarios where you’ve helped clients with issues like housing or student funding. Show us you know your stuff!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on any updates. We love proactive candidates who show genuine interest in joining our community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and helps keep you fresh in our minds as we make our decision.
We think you need these skills to ace Advice Caseworker in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Advice Caseworker. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, ensure your application reflects this. Write clearly and persuasively, and don’t forget to proofread for any typos or errors!
Demonstrate Empathy and Understanding:We want to see that you can connect with clients in a non-judgemental way. Share examples in your application that showcase your ability to support and advocate for students facing various challenges.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Point 13 Jobs
✨Know Your Stuff
Make sure you brush up on the key areas of casework mentioned in the job description. Familiarise yourself with landlord and tenant issues, student funding, and welfare benefits. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Show Your Empathy
As an Advice Caseworker, you'll need to demonstrate a client-centred approach. During the interview, share examples of how you've handled sensitive situations with empathy and understanding. This will highlight your ability to connect with students and provide the support they need.
✨Communication is Key
Excellent verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and persuasively. You might even want to prepare a short written piece or a mock advocacy scenario to showcase your skills during the interview.
✨Be a Team Player
Collaboration is essential in this role, so be ready to discuss your experience working with others. Share specific examples of how you've contributed to team goals or supported colleagues in previous roles. This will demonstrate that you can work well within the Advice Centre's team dynamic.
