At a Glance
- Tasks: Lead IT services across prestigious girls' schools and ensure top-notch tech performance.
- Company: Francis Holland Schools Trust, a respected educational charity in central London.
- Benefits: 30 days annual leave, free lunches, health schemes, and retail discounts.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact in education while developing your IT leadership skills.
- Qualifications: Experience in enterprise IT infrastructure and strong troubleshooting abilities.
The predicted salary is between 50000 - 70000 £ per year.
- Francis Holland Schools Trust
- a prestigious educational charity managing three independent day schools for girls in central London – is looking for an
IT Operations Manager to lead the delivery of IT services across Francis Holland School, Sloane Square and Francis Holland Preparatory School.
Key Responsibilities
- Manage the day-to-day delivery of IT services across the School.
- Ensure systems, networks, servers, cloud services and backups are secure, available and performing effectively.
- Monitor, maintain and troubleshoot IT infrastructure and core systems.
- Oversee the IT Service Desk and ensure support requests from the School are prioritised and resolved efficiently.
- Monitor service levels and identify opportunities to improve the user experience.
- Allocate and oversee the work of the IT support team.
- Coach and mentor team members to ensure high levels of performance and professional development.
- Work collaboratively with IT colleagues at each of the schools in the Trust to deliver synergies and ensure consistency of best practice methodologies.
- Support the Director of Technology in implementing Trust-wide IT strategy and technology projects.
- Maintain system documentation and operational procedures for the School, and wider Trust where required.
Skills and Experience
- Experience of managing or supporting enterprise IT infrastructure.
- Strong technical knowledge of Microsoft 365, Windows Server, networking, cloud services and backup solutions.
- Outcome-driven with high expectations.
- Experience of leading or supervising an IT support function, taking responsibility.
- Excellent troubleshooting and problem-solving skills.
- Strong customer service and communication skills.
- Ability to manage multiple priorities and deliver reliable IT services.
- High ethical standards and integrity.
- Proactive, self-motivated, and reliable.
- Collaborative and team-oriented approach.
- 30 days’ annual leave during school holidays.
- Free school lunch during term time.
- Wellbeing Schemes - including EAP Programme and Wellhub.
- Health Schemes - including Spark.
- Cycle to Work Scheme.
- Life Cover.
- Interest-free travel and computer-purchased loans.
- A vast range of retail and entertainment discounts.
- Free eye-test with Specsavers.
- Salary
£50,000 - £70,000 depending on skills and breadth of experience.
Contract and Hours
Permanent, Full Time.
Location
Francis Holland Sloane Square and Francis Holland Preparatory School with travel to other Trust schools as required.
Closing date
8:00am on Monday, 10th August 2026.
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IT Operations Manager in London employer: Point 13 Jobs
Welwyn Hatfield Borough Council is an excellent employer, offering a supportive work culture that values collaboration and community engagement. With competitive salaries and the flexibility of hybrid working, employees have the opportunity to grow professionally while making a meaningful impact in the local area. The council prioritises employee development, ensuring that team members can enhance their skills and advance their careers in a dynamic environment.
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