At a Glance
- Tasks: Provide specialist advice and support to students on various issues.
- Company: Join a friendly organisation that truly cares about its community.
- Benefits: Enjoy 26 days annual leave, hybrid working, and employee discounts.
- Other info: Great opportunities for learning and career growth in a supportive environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in casework and excellent communication skills required.
The predicted salary is between 31104 - 34199 £ per year.
Union at MMU – a friendly organisation that genuinely cares about its community – is looking for an Advice Caseworker to play a key role in providing specialist advice and representation to students at Manchester Metropolitan University.
Key Responsibilities
- Providing casework support to students on a wide range of issues including landlord and tenant issues, student funding, welfare benefits, debt, disciplinary issues and institutional complaints.
- Liaising with other internal and external agencies or organisations.
- Providing formal and informal advocacy in a range of settings.
- Maintaining an up‑to‑date knowledge of areas of casework, including legislative reforms, research and advocacy skills.
- Making appropriate referrals to other services within the University and the wider community.
- Supporting and supervising the triage function within the Advice Centre.
- Assisting the Advice Centre management team in all aspects of running the Advice Centre, ensuring high standards of competence and consistency at all times.
- Supporting change campaigns run by the Union and other social policy work through the sharing of expert knowledge in areas of casework operation.
- Ensuring the maintenance of contact and good relations with relevant external advice agencies and services, including those services provided by the University.
- Supporting the advice centre’s mediation provision.
- Contributing to team planning days and delivery of team goals and objectives.
Skills and Experience
- The ability to locate and understand information resources and legislation and explain them to clients.
- Excellent verbal and written communication skills, with the ability to create persuasive content for decision makers and tribunal members.
- Display an empathic, non‑judgemental, client‑centred and approachable manner to clients.
- A working understanding of confidentiality.
- A good understanding of how to organise case administration and plan effective submissions.
- A collaborator with excellent interpersonal skills who is able to build appropriate relationships with and work alongside people at all levels.
- Significant experience of advice/casework in at least one of the following areas: academic matters, student funding, housing, welfare/disability benefits or other relevant area of specialism.
- Demonstrable experience in casework and advocacy.
- Demonstrable experience of and compliance with legal considerations, including safeguarding, confidentiality and data protection (desirable).
- Experience of working with a complex external stakeholder (desirable).
Benefits
- 26 days annual leave plus at least six discretionary days (four at Christmas and two at Easter) and Bank holidays.
- Employer pension contribution matched up to 6%.
- Hybrid working supported in line with business needs.
- Supportive, needs‑based compassionate and other leave.
- Supportive maternity, parental, adoption and partner’s leave.
- Cover the cost of your eye test and £100 towards new glasses.
- An employee assistance programme to support your wellbeing.
- Plenty of opportunities for learning and development.
- Access to student discounts online and in the city.
Salary: £31,104 to 34,199 per annum.
Contract and Hours: 12‑month fixed term (maternity cover), 37 hours per week (part‑time considered).
Location: The Union, Manchester, M15 6AD.
Closing date: Midday on Monday 25th May 2026.
Advice Caseworker employer: Point 13 Jobs
The Union at MMU is an exceptional employer that prioritises the well-being and development of its employees while fostering a supportive and inclusive work culture. As an Advice Caseworker, you will benefit from generous annual leave, a matched pension contribution, and access to professional development opportunities, all within the vibrant community of Manchester. With a focus on compassionate support and a commitment to social advocacy, this role offers a meaningful chance to make a positive impact on students' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Caseworker
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MMU and ask them about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your casework knowledge. Be ready to discuss specific scenarios where you've helped clients with issues similar to those listed in the job description.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Use examples from your past experience to demonstrate how you can advocate for students effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our community.
We think you need these skills to ace Advice Caseworker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping students shine through. We want to see that you genuinely care about making a difference in their lives and are excited about the role.
Tailor Your Experience:Make sure to highlight your relevant experience in casework and advocacy. We’re looking for specific examples that demonstrate your skills in areas like student funding or housing issues, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your message better – we love a good list!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Point 13 Jobs
✨Know Your Stuff
Make sure you brush up on the key areas of casework mentioned in the job description. Familiarise yourself with landlord and tenant issues, student funding, and welfare benefits. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Show Your Empathy
As an Advice Caseworker, you'll need to demonstrate an empathic and non-judgemental approach. Think of examples from your past experiences where you've successfully supported clients or peers. This will help you convey your client-centred attitude during the interview.
✨Communication is Key
Practice your verbal and written communication skills. You might be asked to explain complex information or create persuasive content. Prepare a few scenarios where you've had to advocate for someone or explain legislation clearly, as this will highlight your ability to communicate effectively.
✨Be a Team Player
Collaboration is essential in this role. Think about times when you've worked with others to achieve a common goal. Be ready to share how you can contribute to team planning and support the management team in running the Advice Centre smoothly.
