At a Glance
- Tasks: Support clients through their claims journey with timely assistance and clear communication.
- Company: Join Pogust Goodhead, a leading law firm championing justice for individuals and communities.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and gym discounts.
- Other info: Be part of an inclusive team dedicated to continuous improvement and client service excellence.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Fluent in Portuguese and English, with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Pogust Goodhead is a leading London‑based law firm specialising in group litigation and class actions. We are dedicated to championing justice for individuals, communities, and businesses affected by corporate wrongdoing, with a strong focus on access to justice and collective redress. Our work includes landmark cases such as the Volkswagen NOx emissions group litigation, which resulted in a major settlement for UK motorists affected by Dieselgate emissions cheating, with further NOx‑related claims and proceedings continuing as part of our wider emissions litigation work. In environmental litigation, we represent hundreds of thousands of claimants in the Fundão Dam disaster case against BHP – one of the largest environmental claims ever brought before the English courts. Recognised for excellence and innovation in claimant‑side litigation, we have been shortlisted for and received multiple industry awards, including recognition from The Lawyer Awards and the British Legal Awards, among others. Our mission is simple – to level the playing field between individuals and powerful corporations, wherever harm has been caused.
About the Role
We are seeking a Portuguese‑speaking Client Service Agent to join our London team on a permanent basis. This role is central to delivering outstanding client care across our litigation portfolio. You will act as a key point of contact for clients, supporting them throughout their claims journey by providing timely assistance, answering queries, gathering information, and ensuring client files are maintained accurately in our Case Management System. This is a fast‑paced, client‑facing role suited to someone highly organised, proactive, and confident in communicating with large volumes of clients across multiple channels. The role is based in our City of London office and offers strong opportunities for professional development.
Key Responsibilities
- Act as the front‑line point of contact for clients via email, and other communication channels (inbound calls)
- Provide clear, professional, and empathetic support to clients regarding their claims
- Respond to client queries promptly and accurately
- Obtain and verify client information and documentation
- Maintain accurate and up‑to‑date records within the Case Management System
- Work collaboratively with colleagues to meet team KPIs, service standards, and operational targets
- Contribute to a culture of continuous improvement and client service excellence
- Demonstrate a positive, solutions‑focused approach to change and process improvement
- Support ad‑hoc duties commensurate with the role
Skills and Experience
Essential
- Portuguese language skills
- Fluency in English
- Exceptional written and verbal communication skills
- Excellent IT skills, including proficiency with Microsoft Office and case management systems
- Strong organisational and time management abilities
- Ability to work effectively under pressure and manage competing priorities
- Excellent interpersonal and relationship‑building skills
- Strong attention to detail and accuracy
- Ability to analyse information and present it clearly and concisely
- Proactive mindset with the ability to use initiative
- High levels of integrity, discretion, and confidentiality
Desirable
- Experience in a client service, customer support, or legal services environment
Why Join Us
At Pogust Goodhead, our people are at the heart of everything we do. We are committed to creating a collaborative, inclusive, and high‑performing environment where individuals can thrive.
We offer:
- 25 days’ annual leave (plus 8 bank holidays)
- Private medical insurance
- Private pension scheme
- Life assurance
- Employee assistance programme
- Referral bonus scheme
- Gym discounts
- Season ticket loans
Our Commitment
We are proud to be an equal opportunity employer. We value diversity and are committed to building an inclusive workplace where everyone has the opportunity to succeed, regardless of background.
Pre‑Employment Screening
Any offer of employment will be subject to appropriate pre‑engagement screening, which may include verification of qualifications, right to work, references, and other relevant checks in line with regulatory requirements.
Portuguese-Speaking Client Service Agent — Litigation in London employer: Pogust Goodhead
Pogust Goodhead is an exceptional employer, offering a dynamic and inclusive work environment in the heart of London. As a leading law firm dedicated to championing justice, we provide our employees with strong professional development opportunities, competitive benefits including private medical insurance and generous annual leave, and a culture that values collaboration and continuous improvement. Join us to make a meaningful impact while thriving in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Portuguese-Speaking Client Service Agent — Litigation in London
✨Tip Number 1
Get to know the company inside out! Research Pogust Goodhead's recent cases and their mission. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, try role-playing with a friend or family member. This will help you feel more confident when answering queries and providing support.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Pogust Goodhead.
We think you need these skills to ace Portuguese-Speaking Client Service Agent — Litigation in London
Some tips for your application 🫡
Show Your Passion for Justice:When writing your application, let your passion for justice shine through. We want to see that you care about helping clients and making a difference in their lives, especially in the context of litigation.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous client service roles or legal experience that aligns with what we’re looking for at Pogust Goodhead.
Be Clear and Concise:We appreciate clarity! Use straightforward language and keep your sentences concise. This will help us understand your qualifications quickly and easily, which is super important in a fast-paced environment like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re proactive and keen to join our team at Pogust Goodhead.
How to prepare for a job interview at Pogust Goodhead
✨Know the Company Inside Out
Before your interview, take some time to research Pogust Goodhead. Understand their mission, recent cases, and what sets them apart in the legal field. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Service Agent, communication is key. Prepare examples of how you've successfully handled client queries or resolved issues in the past. Be ready to demonstrate your fluency in both Portuguese and English, as this will be crucial for the role.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Think of specific instances where you've managed multiple tasks or priorities effectively. Be prepared to discuss how you maintain accurate records and ensure timely responses to clients.
✨Emphasise Your Proactive Mindset
Pogust Goodhead values a proactive approach. Share examples of how you've taken initiative in previous roles, whether it’s improving processes or enhancing client service. This will demonstrate that you're not just reactive but also forward-thinking.
