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- Tasks: Support clients through their claims journey with timely assistance and clear communication.
- Company: Join Pogust Goodhead, a leading law firm fighting for justice in group litigation.
- Benefits: Enjoy 25 days of annual leave, professional development, and a collaborative work environment.
- Other info: Fast-paced role with excellent career growth opportunities in a supportive team.
- Why this job: Make a real difference by helping individuals navigate their legal claims.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Pogust Goodhead is a leading London-based law firm specialising in group litigation and class actions. We are dedicated to championing justice for individuals, communities, and businesses affected by corporate wrongdoing, with a strong focus on access to justice and collective redress.
Our work includes landmark cases such as the Volkswagen NOx emissions group litigation, which resulted in a major settlement for UK motorists affected by Dieselgate emissions cheating, with further NOx-related claims and proceedings continuing as part of our wider emissions litigation work. In environmental litigation, we represent hundreds of thousands of claimants in the Fundão Dam disaster case against BHP - one of the largest environmental claims ever brought before the English courts.
Recognised for excellence and innovation in claimant-side litigation, we have been shortlisted for and received multiple industry awards, including recognition from The Lawyer Awards and the British Legal Awards, among others. Our mission is simple - to level the playing field between individuals and powerful corporations, wherever harm has been caused.
About the Role
We are seeking a Client Service Agent to join our London team on a permanent basis. This role is central to delivering outstanding client care across our litigation portfolio. You will act as a key point of contact for clients, supporting them throughout their claims journey by providing timely assistance, answering queries, gathering information, and ensuring client files are maintained accurately in our Case Management System.
This is a fast-paced, client-facing role suited to someone highly organised, proactive, and confident in communicating with large volumes of clients across multiple channels. The role is based in our City of London office and offers strong opportunities for professional development.
Key Responsibilities
- Act as the front-line point of contact for clients via email and other communication channels (inbound calls)
- Provide clear, professional, and empathetic support to clients regarding their claims
- Respond to client queries promptly and accurately
- Obtain and verify client information and documentation
- Maintain accurate and up-to-date records within the Case Management System
- Work collaboratively with colleagues to meet team KPIs, service standards, and operational targets
- Contribute to a culture of continuous improvement and client service excellence
- Demonstrate a positive, solutions-focused approach to change and process improvement
- Support ad hoc duties commensurate with the role
Skills and Experience
Essential
- Exceptional written and verbal communication skills
- Excellent IT skills, including proficiency with Microsoft Office and case management systems
- Strong organisational and time management abilities
- Ability to work effectively under pressure and manage competing priorities
- Excellent interpersonal and relationship-building skills
- Strong attention to detail and accuracy
- Ability to analyse information and present it clearly and concisely
- Proactive mindset with the ability to use initiative
- High levels of integrity, discretion, and confidentiality
- Professional fluency in English
Desirable
- Experience in a client service, customer support, or legal services environment
- Portuguese language skills would be a distinct advantage
Why Join Us
At Pogust Goodhead, our people are at the heart of everything we do. We are committed to creating a collaborative, inclusive, and high‑performing environment where individuals can thrive.
We offer 25 days’ annual leave (plus 8).
Client Service Agent in London employer: Pogust Goodhead
Contact Detail:
Pogust Goodhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Agent in London
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those who work at Pogust Goodhead. Attend industry events or join relevant online groups to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the firm’s recent cases and their impact. Show us you’re passionate about justice and client care by discussing how you can contribute to our mission during your interview.
✨Tip Number 3
Practice your communication skills! As a Client Service Agent, you’ll need to be clear and empathetic. Role-play common client scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Client Service Agent in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Agent role. Highlight your relevant experience and skills that match the job description, especially your communication and organisational abilities.
Showcase Your Communication Skills: Since this role is all about client interaction, demonstrate your exceptional written communication skills in your application. Use clear and concise language, and make sure there are no typos or grammatical errors.
Be Proactive: In your application, share examples of how you've taken initiative in previous roles. This will show us that you have the proactive mindset we’re looking for, which is crucial for managing client queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pogust Goodhead
✨Know the Company Inside Out
Before your interview, make sure you research Pogust Goodhead thoroughly. Understand their mission, recent cases, and their approach to client service. This will not only help you answer questions more effectively but also show your genuine interest in the firm.
✨Showcase Your Communication Skills
As a Client Service Agent, communication is key. Prepare examples of how you've successfully handled client queries or resolved issues in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. You might be asked about specific tools or methods you use to stay organised. Consider sharing a situation where your organisational skills made a difference in your work, especially in a fast-paced environment.
✨Emphasise Your Proactive Mindset
Pogust Goodhead values a proactive approach. Think of instances where you took the initiative to improve a process or solve a problem before it escalated. Highlighting your ability to anticipate client needs and act on them will resonate well with the interviewers.