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For Companies At a Glance
- Tasks: Provide exceptional client support and manage claims efficiently.
- Company: Leading London law firm focused on justice and collective redress.
- Benefits: 25 days annual leave, private medical insurance, gym discounts, and more.
- Other info: Inclusive workplace with excellent professional development opportunities.
- Why this job: Join a dynamic team making a real difference in people's lives.
- Qualifications: Strong communication skills and a proactive mindset required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Pogust Goodhead is a leading London-based law firm specialising in group litigation and class actions. We are dedicated to championing justice for individuals, communities, and businesses affected by corporate wrongdoing, with a strong focus on access to justice and collective redress. Our work includes landmark cases such as the Volkswagen NOx emissions group litigation, which resulted in a major settlement for UK motorists affected by Dieselgate emissions cheating, with further NOx-related claims and proceedings continuing as part of our wider emissions litigation work. In environmental litigation, we represent hundreds of thousands of claimants in the Fundão Dam disaster case against BHP - one of the largest environmental claims ever brought before the English courts. Recognised for excellence and innovation in claimant-side litigation, we have been shortlisted for and received multiple industry awards, including recognition from The Lawyer Awards and the British Legal Awards, among others. Our mission is simple - to level the playing field between individuals and powerful corporations, wherever harm has been caused.
About the Role
We are seeking a Client Service Agent to join our London team on a permanent basis. This role is central to delivering outstanding client care across our litigation portfolio. You will act as a key point of contact for clients, supporting them throughout their claims journey by providing timely assistance, answering queries, gathering information, and ensuring client files are maintained accurately in our Case Management System. This is a fast-paced, client-facing role suited to someone highly organised, proactive, and confident in communicating with large volumes of clients across multiple channels. The role is based in our City of London office and offers strong opportunities for professional development.
Key Responsibilities
- Act as the front-line point of contact for clients via email, and other communication channels (inbound calls)
- Provide clear, professional, and empathetic support to clients regarding their claims
- Respond to client queries promptly and accurately
- Obtain and verify client information and documentation
- Maintain accurate and up-to-date records within the Case Management System
- Work collaboratively with colleagues to meet team KPIs, service standards, and operational targets
- Contribute to a culture of continuous improvement and client service excellence
- Demonstrate a positive, solutions-focused approach to change and process improvement
- Support ad hoc duties commensurate with the role
Skills and Experience
Essential
- Exceptional written and verbal communication skills
- Excellent IT skills, including proficiency with Microsoft Office and case management systems
- Strong organisational and time management abilities
- Ability to work effectively under pressure and manage competing priorities
- Excellent interpersonal and relationship-building skills
- Strong attention to detail and accuracy
- Ability to analyse information and present it clearly and concisely
- Proactive mindset with the ability to use initiative
- High levels of integrity, discretion, and confidentiality
- Professional fluency in English
Desirable
- Experience in a client service, customer support, or legal services environment
- Portuguese language skills would be a distinct advantage
Why Join Us
At Pogust Goodhead, our people are at the heart of everything we do. We are committed to creating a collaborative, inclusive, and high‑performing environment where individuals can thrive. We offer:
- 25 days’ annual leave (plus 8 bank holidays)
- Private medical insurance
- Private pension scheme
- Life assurance
- Employee assistance programme
- Referral bonus scheme
- Gym discounts
- Season ticket loans
Our Commitment
We are proud to be an equal opportunity employer. We value diversity and are committed to building an inclusive workplace where everyone has the opportunity to succeed, regardless of background.
Pre‑Employment Screening
Any offer of employment will be subject to appropriate pre‑engagement screening, which may include verification of qualifications, right to work, references, and other relevant checks in line with regulatory requirements.
Client Service Agent employer: Pogust Goodhead
Contact Detail:
Pogust Goodhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Agent
✨Tip Number 1
Get to know the company inside out! Research Pogust Goodhead's recent cases and their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Client Service Agent, you'll need to be clear and empathetic. Role-play with friends or family to get comfortable with handling client queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Pogust Goodhead.
We think you need these skills to ace Client Service Agent
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about client interaction, make sure your written application showcases your exceptional communication skills. Use clear and concise language, and don’t shy away from demonstrating your empathy and professionalism in your writing.
Tailor Your Application: Take a moment to tailor your application specifically for Pogust Goodhead. Highlight any relevant experience in client service or legal environments, and connect your skills to the key responsibilities mentioned in the job description. We want to see how you fit into our mission!
Be Organised and Detail-Oriented: Your application should reflect your strong organisational skills and attention to detail. Double-check for any typos or errors, and ensure that your information is presented clearly. This will show us that you can maintain accurate records, just like you would in the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows your enthusiasm for joining our team at Pogust Goodhead. Let’s get started on this journey together!
How to prepare for a job interview at Pogust Goodhead
✨Know the Company Inside Out
Before your interview, make sure you research Pogust Goodhead thoroughly. Understand their mission, recent cases, and what sets them apart in the legal field. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Service Agent, communication is key. Prepare examples of how you've successfully handled client queries or resolved issues in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to communicate effectively with clients.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially under pressure. You might even want to share specific tools or methods you use to stay organised, which can impress your interviewers.
✨Emphasise Your Proactive Mindset
Pogust Goodhead values a proactive approach. Think of instances where you've taken the initiative to improve processes or enhance client service. Highlighting your ability to anticipate needs and act on them will resonate well with the interviewers.