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For Companies At a Glance
- Tasks: Provide hands-on IT support to staff and pupils in a dynamic school environment.
- Company: Established IT Managed Services provider with a focus on the Education sector.
- Benefits: Career development opportunities, supportive team culture, and varied daily tasks.
- Why this job: Join a growing team and make a real difference in educational IT support.
- Qualifications: 1+ years in IT support, strong communication skills, and a proactive attitude.
- Other info: Local travel required; must have a full driving licence and access to a vehicle.
The predicted salary is between 30000 - 42000 £ per year.
We are working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We have partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They are ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They are an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you will be a key part of the local IT team.
What will you be doing day-to-day?
You will be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school's systems. It's a varied role - no two days are quite the same.
- You will be supporting:
- Servers and core infrastructure
- Network and Wi-Fi
- End-user devices
- Cloud-based systems
You will work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. There will also be some very local travel between nearby sites (just a couple of miles apart), so you will need your own car and a full driving licence.
Key Responsibilities
- Managing incidents and service requests from start to finish
- Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs
- Supporting users with hardware and software queries (ticket, phone, or face-to-face)
- Keeping the ticketing system up to date with clear, accurate notes
- Developing your technical knowledge across the technologies the team supports
- Assisting with monitoring and routine maintenance tasks
- Keeping on top of timesheets and internal KPIs
What They Are Looking For
- At least 1 year's experience in an IT support role
- Experience in a customer-facing environment
- Strong communication skills comfortable supporting users of all technical levels
- Someone proactive who can work independently when needed
- A positive attitude and willingness to learn
- Full driving licence and access to a vehicle
Tech You Will Be Working With
- Windows Server
- Active Directory
- Networking & Firewalls
- Azure
- Virtualisation
- Cyber Security
IT Support Technician in Slough employer: Poetry Ridge B&B
Contact Detail:
Poetry Ridge B&B Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with servers or user devices. We want you to show off your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to communicate effectively with both tech-savvy staff and those who aren’t as familiar with IT is key. Practice explaining complex concepts in simple terms – it’ll make you a hit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help during the process.
We think you need these skills to ace IT Support Technician in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in customer-facing environments, and showcase your technical skills with specific examples.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your proactive attitude makes you a great fit for the team. Don’t forget to mention your willingness to learn!
Showcase Your Communication Skills: Since you'll be supporting users of all technical levels, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show that you can explain complex tech concepts simply.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward, and we’ll make sure your application gets the attention it deserves. Good luck!
How to prepare for a job interview at Poetry Ridge B&B
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Windows Server, Active Directory, and Azure. Being able to discuss your experience with these systems will show that you're not just a good fit, but that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role involves supporting users of all technical levels, be prepared to share examples of how you've communicated effectively with non-technical staff in the past. Highlighting your customer service experience can really set you apart!
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've successfully troubleshot issues or managed incidents. Be ready to walk through your thought process during these situations, as it shows your ability to handle challenges under pressure.
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics, the types of incidents you'll be handling, or the company's approach to professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
