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- Tasks: Provide top-notch IT support to staff and students at a private school.
- Company: Join a leading IT Managed Services company focused on the Education sector.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a difference in education by ensuring smooth IT operations.
- Qualifications: 1+ years in IT support with knowledge of Microsoft systems.
- Other info: Opportunity for career growth in a dynamic educational setting.
The predicted salary is between 23000 - 27000 £ per year.
We have an exciting opportunity for an IT Support Technician to join our well-established client in Farnborough. Our client is an IT Managed Services company that supports the Education sector. You will be based at a reputable private school in Farnborough.
Hours and salary: Full time or option for Term Time +4 weeks (Total, 39 weeks + 3 days) with an option for 37.5 hours per week over 5 days within 8.00–5.00. Salary up to £27,000 per annum FTE, £23,549 pro rata.
You will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems. You will be a key member of the onsite IT team, also working closely with the team plus relevant staff onsite.
Responsibilities:
- Under the direction of the Senior IT Engineer, maintain the college's IT network, troubleshooting technical issues and implementing effective fixes.
- Promptly resolving support tickets within the service desk, as directed, ensuring in-person support is a priority.
- Collaborate with third-party support vendors as needed.
- Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens).
- Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online.
- Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
- During peak periods, assist in resolving issues with student devices.
- Assist in updating the school's IT asset register and documentation for all IT systems.
- Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching and learning.
- Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
- Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
IT Support Technician Skills & Experience:
- 1+ years in computer networks and systems maintenance.
- Knowledge of Microsoft operating systems and applications.
- Microsoft systems administration experience (Windows Server, 365, Azure).
- Desirable:
- Mobile Device Management (Intune, Apple JAMF).
- Supporting services in the cloud (e.g. SaaS).
- VMware ESXi, vSphere and vCenter.
- Apple product experience (including hardware, macOS and iOS).
- Relevant IT certifications.
- Web & E-mail Security in regard to child safeguarding.
IT Support Technician in Farnborough employer: Poetry Ridge B&B
Contact Detail:
Poetry Ridge B&B Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Farnborough
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with devices or networks, and be ready to share your problem-solving process.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a simple presentation to demonstrate your expertise in managing IT systems and supporting users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Technician in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft systems, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in the education sector. Share specific examples of how you've resolved technical issues or improved systems in the past. We love a good story!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! Communication, teamwork, and problem-solving are key in this role. Let us know how you’ve worked well with others or helped users understand tech better.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your CV and cover letter directly. We can’t wait to see your application!
How to prepare for a job interview at Poetry Ridge B&B
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and applications, especially Windows Server and Office 365. Be ready to discuss your experience with troubleshooting and maintaining IT systems, as well as any relevant certifications you might have.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot a problem under pressure, and be ready to explain your thought process and the steps you took to fix it.
✨Familiarise Yourself with the Education Sector
Since you'll be working in a school environment, it’s a good idea to understand the unique challenges that come with supporting IT in education. Research common issues schools face and think about how you can contribute to creating a smooth learning experience for both staff and students.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they handle peak periods for student device support. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
