At a Glance
- Tasks: Coordinate customer orders and ensure timely processing with accurate documentation.
- Company: Join a dynamic manufacturing company committed to quality and customer service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with chances to learn and develop your career.
- Why this job: Be the key link between customers and production, making a real impact every day.
- Qualifications: Strong communication skills and ability to work in a team.
The predicted salary is between 30000 - 42000 £ per year.
The main role of the Customer Service Coordinator is to ensure that incoming and outgoing parts are accurately booked in and out and released to the customer in a timely manner and with the appropriate documentation. They are also responsible for supporting Quality and Production activities by ensuring new product requirements are in place prior to being introduced into the company for processing. The activities associated with this role are integral to the company’s production output and are vital to supporting our commitment to quality and providing outstanding plating treatments and service to our customers.
Key Accountabilities & Responsibilities
- To book in customer orders onto our job processing system.
- Contract review of incoming work, including maintaining order identification and traceability.
- To ensure the interpretation of customer/drawing requirements and the dissemination of this information to operators responsible for work.
- To liaise with customers over confirmation of order requirements and quality issues as required.
- To plan and accurately record process layouts/routings, quality plans/data cards and specification test regimes for both new product integration and engineering change jobs, ensuring the accurate collation of quality, technical and commercial information.
- To maintain a satisfactory level of cleanliness and order within the booking-out area.
- To perform other duties as may be assigned by the line manager or as per the requirements of the business.
Performance Measures:
- PDR objectives.
- Accuracy of collating information to aid the smooth integration of new product/sales order into production planning procedures.
Individual Requirements, Knowledge & Experience
Requirements:
- Read, understand, and successfully interpret customer orders, including all incoming and outgoing documentation.
- Efficient and effective working – managing time to prioritise deadlines.
- Good interpersonal and communication skills – working with others to provide information they need to complete tasks and eliminate production delays.
- Ability to work as part of a team – working flexibly and collaboratively to solve problems and exceed departmental targets.
- Ability to follow and work within procedure - exercising sound judgement at all times; suggesting appropriate improvements to support team delivery.
- Sound literacy and numerical skills.
- Personal ownership and responsibility - being professional, punctual, consistent and reliable.
Knowledge
- Working knowledge within a manufacturing/production environment (desirable but not essential).
- Ability to take direction, learn and apply knowledge in a changing operating environment.
Experience
- Customer Service Experience in manufacturing/production sector role (desirable but not essential).
- Experience dealing with a large customer base.
- Experience working in a changing operational environment.
Customer Service Coordinator in Cardiff employer: Poeton Industries Limited
As a Customer Service Coordinator at our company, you will be part of a dynamic team dedicated to delivering exceptional service and quality in a fast-paced manufacturing environment. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering training opportunities and career advancement pathways. Located in a vibrant area, we provide a supportive atmosphere where your contributions directly impact our production success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to liaise with customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews! Prepare questions that demonstrate your understanding of the role and how you can contribute to the team. This shows you're not just there to answer questions but are eager to engage and add value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the roles we offer. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Coordinator in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Customer Service Coordinator role. We want to see how you can contribute to our commitment to quality and outstanding service!
Show Off Your Communication Skills:Since this role involves liaising with customers and team members, it's crucial to demonstrate your strong interpersonal skills. Use examples in your application that showcase how you've effectively communicated in past roles.
Highlight Your Attention to Detail:Accuracy is key in this position, so be sure to mention any experiences where your attention to detail made a difference. Whether it’s booking orders or maintaining documentation, we want to know how you ensure everything runs smoothly.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Poeton Industries Limited
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Service Coordinator. Familiarise yourself with the key responsibilities, like booking orders and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires good interpersonal skills, be prepared to demonstrate how you've effectively communicated in past roles. Think of examples where you’ve resolved customer issues or collaborated with team members to meet deadlines. This will highlight your ability to work well with others.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a quality issue or managing tight deadlines. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Bring Your A-Game to Time Management
Time management is crucial in this role, so be ready to discuss how you prioritise tasks and manage your workload. Share examples from your previous experience where you successfully met deadlines or improved efficiency, showing that you can handle the demands of the job.
