At a Glance
- Tasks: Manage orders and production, ensuring timely delivery and quality compliance.
- Company: Join a dynamic team at Poeticgem, known for its collaborative culture.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment perfect for those who thrive under pressure.
- Why this job: Be the key player in delivering exceptional customer satisfaction and driving success.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for a highly organised team member with excellent time management skills. The ideal candidate will have strong attention to detail and a right-first-time mindset and be a strong communicator at all levels. You'll own the critical path from order confirmation to delivery; keeping production on track, suppliers aligned, and customers confident. We need someone who can keep cool under pressure, use sharp problem-solving skills, and work independently as well as part of a team. If you're a commercially minded person with a genuine focus on customer satisfaction, please get in touch!
What You'll Do:
- Order & Production Management
- Manage orders from handover meeting at order confirmation from Account manager, keeping the critical path and live order book up to date.
- Monitor China and Cambodia offshore factory production directly with suppliers against agreed delivery schedules, flagging risks early.
- Liaise with Bangladesh merchandising team and monitor the critical path on a weekly basis on VC.
- Manage weekly CP meeting updates with each Account manager and UK Technical team.
- Ensure factory orders are meeting all customer requirements.
- Monitor goods despatch to point of handover on landed orders which will be passed to an outside processor to handle from FOB point.
- Build strong relationships with customers' buying and merchandising teams, managing expectations proactively and professionally.
- Communicate clearly with all internal teams and external partners to keep workflows running smoothly.
- Challenge incorrect specifications confidently and discuss/provide solutions with the account manager to ensure minimal risk to customer deliveries.
- Quality & Compliance
- Audit all submissions thoroughly and maintain accurate, accessible customer records for lab dips/bulk swatches/pp samples/press samples and production samples.
- Reconcile goods ready to ship against original PO’s and investigate and get customer approval of shortages/overs or early and late shipment discrepancies.
- Identify opportunities to add value as a UK team as one point of contact to deliver best service for the customer.
- Negotiate and mitigate delays.
- Team & Culture
- Actively contribute to a collaborative, high-trust team environment.
- Share expertise across teams to support continuous improvement.
- Represent Poeticgem group professionally at all times.
This is a fast-paced, detail-driven role, ready for someone who thrives on organisation, clear communication, and getting things right first time.
Senior Merchandiser in Manchester employer: Poeticgem Limited
At Poeticgem, we pride ourselves on fostering a dynamic and supportive work environment where collaboration and innovation thrive. As a Senior Merchandiser, you'll benefit from our commitment to employee growth through continuous training and development opportunities, all while enjoying the vibrant culture of our UK office. Join us to be part of a team that values your contributions and prioritises customer satisfaction, ensuring you have the tools and support needed to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Merchandiser in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Poeticgem Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Poeticgem Limited!
We think you need these skills to ace Senior Merchandiser in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Poeticgem Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Poeticgem Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Poeticgem Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Poeticgem Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
