At a Glance
- Tasks: Be the face of our office, managing front-of-house and ensuring smooth daily operations.
- Company: Join a dynamic team that values initiative and outstanding service.
- Benefits: Gain hands-on experience, develop organisational skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and involvement in exciting team activities.
- Why this job: Make a real impact by being the go-to person in a busy office setting.
- Qualifications: Strong communication skills, ability to multitask, and a passion for exceptional service.
The predicted salary is between 27800 - 31200 £ per year.
As a key member of our team, the Receptionist plays a pivotal role in creating a positive first impression and ensuring the seamless day-to-day running of the front of house. This is a dynamic, hands-on position that goes far beyond answering phones and signing for deliveries. We’re looking for someone who brings initiative, ownership and strong time management to the table. From providing lunch and refreshments for important visitors to managing a high volume of couriers and meeting critical post deadlines, you’ll juggle a variety of responsibilities in a fast-paced environment. This is a physically demanding role that requires adaptability, resourcefulness and focus, all while delivering outstanding service to both internal colleagues and external partners. Your ability to anticipate needs, stay calm under pressure and handle the unexpected will be crucial to your success. If you’re someone who takes pride in their organisational skills and thrives on being a dependable point of contact in a busy office setting, this is a great opportunity to make an impact.
KEY RESPONSIBILITIES
- Opening the office each morning
- Providing front-of-house cover by answering phone and email queries and welcoming visitors
- Ordering lunches and meeting refreshments, including serving when needed
- Trips to the shops to buy meeting food and office provisions and running occasional errands
- Logging and unpacking all incoming post promptly
- Managing outbound post via online portals efficiently and cost-effectively in a timely manner
- Acting as sole point of contact for consignment queries and resolving any related issues
- Managing the pool car diary and pool car maintenance, including scheduling minor repairs, monthly tyre tread and pressure checks and cleaning
- Ordering and logging office supplies and customise stationery, ensuring cost comparisons and audit trail are maintained
- Keeping kitchen supplies stocked with essentials such as milk, tea, coffee and meeting food snacks/drinks
- Facilities support including:
- Conducting regular fire alarm tests
- Troubleshooting office equipment issues (e.g. coffee machine, zip taps, printers, photocopiers) and logging maintenance calls as needed
- Booking maintenance visits for office equipment
- Facilitating and booking travel (taxis, hotels, visas and flights) when required in line with Travel Policy
- Providing wider team support to the Facilities and HR team, including ad-hoc admin, coordination, involvement in staff engagement activities and support to Senior Leadership Team
KEY SKILLS
- Presentable and professional manner with a passion for delivering exceptional service to both external and internal customers
- Excellent communication and organisational skills, both written and oral
- Ability to prioritise, self-start, multi-task and cope with busy workload
- Experience of a high pressured environment, with experience working to tight deadlines and an ability to make things happen quickly is desirable
- High levels of accuracy and attention to detail
- Competent in use of Office365
- UK driving license and own transport is essential and ability to drive manual and automatic cars
- Physically fit and able to lift boxes and carry refreshments up/downstairs
- 1st Aid Qualified or willingness to become qualified
Reception Administrator in Luton employer: Poeticgem Limited
Join our vibrant team as a Reception Administrator, where your role is crucial in shaping a welcoming atmosphere and ensuring smooth operations at our front of house. We pride ourselves on fostering a supportive work culture that values initiative and adaptability, offering opportunities for personal growth and development in a fast-paced environment. With competitive benefits and a focus on employee well-being, this position not only allows you to make a significant impact but also to thrive in a dynamic setting that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in Luton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Poeticgem Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Poeticgem Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Administrator in Luton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Poeticgem Limited:Your cover letter is your chance to shine! Tell us why you want to work at Poeticgem Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Poeticgem Limited!
How to prepare for a job interview at Poeticgem Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
