At a Glance
- Tasks: Support live racing operations by responding to customer queries and ensuring smooth service delivery.
- Company: Join Podium, a leader in sports betting data solutions within PA Media Group.
- Benefits: Enjoy flexible holiday options, wellbeing days, and a supportive work environment.
- Other info: Experience a fast-paced environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team and enhance your problem-solving and customer support skills.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 25000 - 30000 € per year.
At Podium, we power the sports betting industry with world‑class data solutions, delivering accurate, real‑time insights that drive performance for bookmakers, media companies, and racing stakeholders. Our Racing Data team plays a vital role in supporting betting and media services by delivering accurate, real‑time racing data. Working at the heart of live racing operations, the team ensures customers receive timely, reliable information across horse racing and greyhound events. Our values – Collaboration, Integrity, Innovation and Ambition – guide how we work together and support each other every day.
About the role
We’re looking for a Racing Customer Support Advisor to join our Podium team. This is a fast‑paced operational support role where you’ll help support live racing and sports services, responding to customer queries and helping ensure our systems and services run smoothly. You’ll work closely with customers, suppliers and colleagues to provide clear updates, log and manage incidents, monitor live systems and escape issues when needed. You’ll also help investigate problems, support service stability and contribute to maintaining high levels of customer support. This role would suit someone who enjoys problem‑solving, communicating with people and working in a live operational environment where priorities can change quickly. You’ll be supported by Senior Advisors and Team Leaders while developing your knowledge of our services, systems and customers.
What you’ll be doing
- Responding professionally to customer queries, incidents and service requests
- Logging incidents and updates accurately within internal systems
- Monitoring live racing and sports systems and escalating issues where required
- Supporting the investigation and resolution of customer issues
- Communicating clearly with customers, suppliers and internal teams
- Following operational processes and procedures while managing customer expectations
- Supporting knowledge sharing across the team and contributing to the customer support knowledge base
- Assisting with operational readiness activities, including learning new services and processes
- Building an understanding of suppliers and how they support Podium services
- Working within a 24/7 operational support environment
What we’re looking for
We’re looking for someone who is calm under pressure, customer‑focused and enjoys working as part of a team in a live operational environment. You’ll likely bring:
- Strong communication skills, both written and verbal
- The ability to prioritise tasks and manage multiple activities at once
- A professional and customer‑focused approach
- Strong attention to detail and accuracy
- A proactive mindset and willingness to learn
- Good problem‑solving and analytical skills
- The ability to adapt to changing priorities and operational demands
- Effective listening skills and confidence communicating with different audiences
It would be a bonus if you have:
- Experience in a customer support, operations or service desk environment
- Experience working with live systems, sports, racing or data services
- Experience logging and managing incidents or customer queries
- Knowledge of racing, betting or live sports operations
This is an opportunity to be part of a collaborative and supportive team within PA Media Group, and work in a fast‑paced live operational environment where no two days are the same as well as develop your operational, customer support and problem‑solving skills. You will have exposure to live racing and sports services used by leading customers across the industry and learn from experienced colleagues and develop your knowledge of operational support and live services.
What we offer – built around you.
- Time to Recharge
- The option to purchase additional holiday
- A dedicated Wellbeing Day each year (An additional 8 hours’ leave)
- 8 hours of paid volunteering time annually
- 24/7 confidential Employee Assistance Programme
- Annual eye‑care vouchers with Specsavers
- Wellhub fitness and wellbeing access to 50,000+ facilities worldwide
- Life assurance (up to 4x salary)
- Company pension scheme (minimum 8% total contribution)
- Cycle to Work scheme (up to £3,500 loan)
- Enhanced family leave policies
- Recognition & Development
- Stronger Together Awards recognition programme
- Long Service awards with additional leave
- Career Insights Scheme for cross‑business experience
Customer Support Advisor (Fixed Term) in Howden employer: Podium
At Podium, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. As part of PA Media Group, we offer a dynamic environment where you can develop your skills in customer support while engaging with the exciting world of live racing and sports. With comprehensive benefits including additional holiday options, wellbeing initiatives, and career development opportunities, we ensure our team members feel valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Fixed Term) in Howden
✨Tip Number 1
Get to know the company inside out! Research Podium and its role in the sports betting industry. Understanding their values like Collaboration, Integrity, Innovation, and Ambition will help you connect with the team during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to customer queries, try role-playing scenarios with friends or family. This will help you feel more confident when discussing how you’d handle real-life situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Podium team and being part of a collaborative environment.
We think you need these skills to ace Customer Support Advisor (Fixed Term) in Howden
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customer support!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention our values like Collaboration and Integrity, and explain how you embody them in your work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Podium
✨Know the Company Inside Out
Before your interview, take some time to research Podium and its role in the sports betting industry. Understand their values like Collaboration, Integrity, Innovation, and Ambition. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Customer Support Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or provided clear updates, as this will demonstrate your ability to handle customer queries professionally.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems head-on. Whether it was a technical issue or a customer complaint, outline your thought process and the steps you took to resolve the situation. This will highlight your analytical skills and proactive mindset, which are crucial for this role.
✨Prepare for a Fast-Paced Environment
Since the role involves working in a live operational environment, think about how you manage multiple tasks under pressure. Share experiences where you've successfully prioritised tasks or adapted to changing situations. This will reassure them that you can thrive in their dynamic setting.
