At a Glance
- Tasks: Support live racing operations by responding to customer queries and ensuring smooth service delivery.
- Company: Join Podium, a leader in sports betting data solutions within PA Media Group.
- Benefits: Enjoy flexible holiday options, wellbeing days, and a supportive work environment.
- Other info: Gain exposure to live racing services and learn from experienced colleagues.
- Why this job: Be part of a dynamic team and develop your skills in a fast-paced operational setting.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Podium, we power the sports betting industry with world‑class data solutions, delivering accurate, real‑time insights that drive performance for bookmakers, media companies, and racing stakeholders. Our Racing Data team plays a vital role in supporting betting and media services by delivering accurate, real‑time racing data. Working at the heart of live racing operations, the team ensures customers receive timely, reliable information across horse racing and greyhound events. Our values – Collaboration, Integrity, Innovation and Ambition – guide how we work together and support each other every day.
About the role
We’re looking for a Racing Customer Support Advisor to join our Podium team. This is a fast‑paced operational support role where you’ll help support live racing and sports services, responding to customer queries and helping ensure our systems and services run smoothly. You’ll work closely with customers, suppliers and colleagues to provide clear updates, log and manage incidents, monitor live systems and escape issues when needed. You’ll also help investigate problems, support service stability and contribute to maintaining high levels of customer support. This role would suit someone who enjoys problem‑solving, communicating with people and working in a live operational environment where priorities can change quickly. You’ll be supported by Senior Advisors and Team Leaders while developing your knowledge of our services, systems and customers.
What you’ll be doing
- Responding professionally to customer queries, incidents and service requests
- Logging incidents and updates accurately within internal systems
- Monitoring live racing and sports systems and escalating issues where required
- Supporting the investigation and resolution of customer issues
- Communicating clearly with customers, suppliers and internal teams
- Following operational processes and procedures while managing customer expectations
- Supporting knowledge sharing across the team and contributing to the customer support knowledge base
- Assisting with operational readiness activities, including learning new services and processes
- Building an understanding of suppliers and how they support Podium services
- Working within a 24/7 operational support environment
What we’re looking for
We’re looking for someone who is calm under pressure, customer‑focused and enjoys working as part of a team in a live operational environment. You’ll likely bring:
- Strong communication skills, both written and verbal
- The ability to prioritise tasks and manage multiple activities at once
- A professional and customer‑focused approach
- Strong attention to detail and accuracy
- A proactive mindset and willingness to learn
- Good problem‑solving and analytical skills
- The ability to adapt to changing priorities and operational demands
- Effective listening skills and confidence communicating with different audiences
It would be a bonus if you have:
- Experience in a customer support, operations or service desk environment
- Experience working with live systems, sports, racing or data services
- Experience logging and managing incidents or customer queries
- Knowledge of racing, betting or live sports operations
This is an opportunity to be part of a collaborative and supportive team within PA Media Group, and work in a fast‑paced live operational environment where no two days are the same as well as develop your operational, customer support and problem‑solving skills. You will have exposure to live racing and sports services used by leading customers across the industry and learn from experienced colleagues and develop your knowledge of operational support and live services.
What we offer – built around you.
- Time to Recharge
- The option to purchase additional holiday
- A dedicated Wellbeing Day each year (An additional 8 hours’ leave)
- 8 hours of paid volunteering time annually
- 24/7 confidential Employee Assistance Programme
- Annual eye‑care vouchers with Specsavers
- Wellhub fitness and wellbeing access to 50,000+ facilities worldwide
- Life assurance (up to 4x salary)
- Company pension scheme (minimum 8% total contribution)
- Cycle to Work scheme (up to £3,500 loan)
- Enhanced family leave policies
- Recognition
Customer Support Advisor (Fixed Term) employer: Podium
At Podium, we pride ourselves on being an excellent employer by fostering a collaborative and innovative work culture that empowers our employees to thrive. As part of PA Media Group, we offer unique opportunities for growth within the fast-paced sports betting industry, alongside comprehensive benefits such as additional holiday options, wellbeing initiatives, and a supportive team environment that values integrity and ambition. Join us in delivering world-class data solutions while developing your skills in a dynamic operational setting where every day brings new challenges and learning experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor (Fixed Term)
✨Tip Number 1
Get to know the company! Research Podium and its values like Collaboration, Integrity, Innovation, and Ambition. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Customer Support Advisor, you'll need to respond to queries clearly and professionally. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will help you demonstrate your proactive mindset during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Podium team and being part of the action!
We think you need these skills to ace Customer Support Advisor (Fixed Term)
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customer support!
Demonstrate Problem-Solving Skills:Since this role involves a lot of problem-solving, include instances where you've successfully tackled challenges. We love seeing how you think on your feet and adapt to changing situations!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Podium
✨Know the Company Inside Out
Before your interview, take some time to research Podium and its role in the sports betting industry. Understand their values of Collaboration, Integrity, Innovation, and Ambition, and think about how you can embody these in your responses.
✨Showcase Your Problem-Solving Skills
Since this role involves responding to customer queries and resolving issues, prepare examples from your past experiences where you've successfully solved problems under pressure. Highlight your analytical skills and how you prioritise tasks.
✨Practice Clear Communication
As a Customer Support Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex ideas simply.
✨Demonstrate Your Adaptability
In a fast-paced environment like Podium, priorities can shift quickly. Be ready to discuss times when you've had to adapt to changing situations or manage multiple tasks at once. This will show that you're calm under pressure and ready for the dynamic nature of the role.
