Описание
We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.
Задачи
You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives You’ll challenge assumptions, analyse edge cases, and ensure every requirement is clearly defined, understood, and aligned to customer and business outcomes before entering delivery You’ll work closely with CRM platforms, particularly HubSpot, to define and deliver solutions that enhance customer interactions, improve operational efficiency, and support future growth You’ll help define and deliver the future-state customer journey, creating scalable processes and systems that provide a consistent and high-quality experience for customers and service teams You’ll convert business requirements into detailed user stories, functional specifications, and acceptance criteria that Product, Engineering, and CRM specialists can confidently deliver against You’ll build strong relationships across the organisation, ensuring priorities are understood, progress is communicated clearly, and risks or dependencies are proactively managed. You’ll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements You’ll identify opportunities to improve logistics processes, asset visibility and inventory management practices, helping the business scale efficiently You’ll leverage customer insights, operational metrics, and user feedback to identify opportunities for improvement, validate priorities, and measure the impact of product changes. You'll ensure decisions are grounded in evidence and focused on delivering measurable value for both customers and the business.
Требования
You’ll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes You’ll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance You’ll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems You’ll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements You’ll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels You’ll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences You’ll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences.
Будет плюсом:
- Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies
- Experience within EV, energy, technology, SaaS, or other regulated and technical sectors
- Previous experience partnering closely with software engineering, product delivery, or technical implementation teams
- Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working
Условия
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Podpoint Charger
- Discounted energy tariff (Pod Power or EDF Employee Programme)
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
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Product manager in EV charging employer: Pod
At Pod, we pride ourselves on being a forward-thinking employer that champions innovation and sustainability in the EV charging sector. Our hybrid working model allows for flexibility, while our commitment to employee wellbeing is reflected in our comprehensive benefits package, including access to the 'UnMind' wellbeing platform and generous parental leave. With opportunities for professional growth and a collaborative work culture, Pod is an excellent place for passionate individuals looking to make a meaningful impact in a rapidly evolving industry.
