At a Glance
- Tasks: Lead digital design strategy and enhance customer experiences across all channels.
- Company: Join Pod, a leading EV charging provider transforming clean energy access.
- Benefits: Competitive salary, bonus, wellness platform, and generous holiday allowance.
- Other info: Hybrid role with opportunities for international work and excellent career growth.
- Why this job: Make a real impact in the EV sector while leading a creative design team.
- Qualifications: 5+ years in product/UX design and 2+ years leading design teams.
The predicted salary is between 80000 - 90000 £ per year.
Pod is one of the UK's leading electric vehicle (EV) charging providers, powering homes, public spaces and workplaces for over 300,000 customers.
Founded as an early innovator in EV travel, the company now powers over 5 million miles every day.
Pod builds award-winning technology to make clean energy easy, affordable and accessible, and operates with a team of over 300 people.
The role
This is a 14-month fixed-term contract covering a maternity leave, sitting within the Product department and reporting into the VP of Product.
You would step into an established design function and lead a small team of designers, with responsibility for digital design strategy across all customer-facing channels.
- What you would do
- Define and drive the digital design vision across web, shop, app and email, aligning every experience with customer needs and business objectives.
- Lead UX and service design across the full customer journey, from first visit through installation and ongoing engagement, mapping journeys and identifying friction points.
- Set and maintain a high bar for design quality across all digital channels through reviews, coaching and hands-on support.
- Drive user research and usability testing activities, translating findings into clear recommendations that feed directly into product decisions.
- Support and develop a small team of designers through regular coaching, feedback and mentoring.
- Work closely with Product leaders to identify opportunities, define customer problems and shape future propositions using customer insight and data.
- Oversee and evolve the design system to ensure consistency, efficiency and scalability across all digital touchpoints.
- Champion inclusive design and ensure all experiences meet accessibility standards and WCAG best practice.
- Collaborate with Product, Marketing and Engineering teams to ensure design concepts translate effectively into delivered experiences.
- Use customer, product and commercial performance data to measure the impact of design initiatives and identify improvement opportunities.
- What they are looking for
- 5 or more years of experience across product design, UX design and service design.
- At least 2 years of experience leading and developing a design team.
- Proven experience setting design direction and delivering customer-centred digital experiences.
- Strong knowledge of service design, customer journey mapping and user-centred design methodologies.
- Experience conducting user research and applying insights to product and design decisions.
- Experience building, managing and evolving design systems.
- Solid understanding of interaction design and usability principles.
- Excellent communication and influencing skills, including presenting to senior stakeholders.
- Advanced proficiency in Figma and experience with modern prototyping tools.
- Comfortable working in agile product environments.
- Bonus: experience in e-commerce, marketplace or consumer technology; scale-up or high-growth environments; subscription or service-led customer journeys; A/B testing and data-led optimisation; design maturity or transformation programmes.
- Working arrangements
The role is hybrid, based in London with 1-2 days per week in the London office.
You must have the legal right to work in the UK.
The contract also allows working abroad for up to 20 days per year.
Pay and benefits
Salary is £80,000 - £90,000 per year, plus a bonus and EV allowance.
- access to the Un Mind wellbeing platform (for you and up to 5 family or friends)
- a Pod Point charger
- a discounted energy tariff
- 25 days holiday plus bank holidays
- generous parental and family leave
- a pension scheme with 4.5% matched contribution
- life insurance at 4x annual salary
- a virtual GP
- an Employee Assistance Programme
- free mortgage advice
- discounted gym memberships
- a Cycle2Work scheme
Head of Digital Design in London employer: Pod
At Pod, we pride ourselves on being a forward-thinking employer that champions innovation and sustainability in the EV charging sector. Our hybrid working model allows for flexibility, while our commitment to employee wellbeing is reflected in our comprehensive benefits package, including access to the 'UnMind' wellbeing platform and generous parental leave. With opportunities for professional growth and a collaborative work culture, Pod is an excellent place for passionate individuals looking to make a meaningful impact in a rapidly evolving industry.
