At a Glance
- Tasks: Support customers while driving revenue through renewals and upgrades in a fast-growing EV industry.
- Company: Leading electric vehicle charging company with a focus on sustainability and community impact.
- Benefits: Flexible working, generous holiday, family discounts, and a salary sacrifice EV scheme.
- Other info: Remote work options and opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real difference in the electrification of transport.
- Qualifications: 1-2 years in sales or customer-facing roles; tech-savvy and customer-focused.
The predicted salary is between 24000 - 30000 £ per year.
Salary: up to 30k per annum | 6 month fixed-term contract. Leading the way in electric vehicle charging, we’ve been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable. Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the 'Which? - Trusted Trader' award and 'Best for Value, Home EV Chargers - What Car?'
Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.
The Customer Success Associate is a fantastic opportunity for someone who wants to combine customer care with commercial impact in a fast-growing industry. We have 2 vacancies to join our Customer Success Department on a 6 month FTC which you will play a key role in supporting our customers while driving revenue through warranty renewals, subscription extensions, and charging solution upgrades. You’ll be the friendly and helpful voice our customers trust — proactively keeping them connected, supported, and informed.
You’ll also be responsible for:
- Renewals & Extensions - Proactively contacting customers before their service expires, ensuring continued coverage and access to services
- Sales Conversion - following up on warm leads, customer expansions and upselling
- Customer Support & Experience - Deliver a positive, solution-oriented experience through calls, emails, and campaigns, keeping the focus on satisfaction and value
- Product Expertise - Be an expert in our charging products, communicating confidently to customers
- Cross-Team Collaboration - Working closely with various in-house teams to ensure smooth customer journeys and support wider commercial goals
- Tracking & Reporting - Maintaining accurate CRM records and consistently achieve renewal, extension, and conversion targets
We think the role would be great for somebody who has 1–2 years’ experience in sales, renewals, telesales, or a customer-facing role. Experience in EV, technology, or SaaS is a bonus. As well as this we’d like:
- A customer-first mindset with strong communication and relationship-building skills
- A sales-driven attitude, with a knack for persuasion and negotiation
- Organised and efficient, managing multiple leads and tasks with ease
- Comfortable with tech tools and CRM systems
Perks that spark joy:
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Salary Sacrifice EV Scheme and free Pod Point
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program and access for you and up to 5 family/friends to the Unmind wellbeing platform
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Customer Success Associate in London employer: Pod
Pod is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. With a focus on employee growth, you will have the opportunity to mentor others while shaping impactful energy solutions in a hybrid London-based role. Enjoy the flexibility of working 1-2 days in the office, alongside a passionate team dedicated to driving customer value and sustainable business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pod. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pod before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pod:Your cover letter is your chance to shine! Tell us why you want to work at Pod specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pod!
How to prepare for a job interview at Pod
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
