At a Glance
- Tasks: Support customers on their EV journey, resolving queries and ensuring a smooth onboarding experience.
- Company: Join Pod, a leading EV charging provider committed to a sustainable future.
- Benefits: Enjoy 25 days holiday, flexible working, and access to wellness platforms.
- Other info: Collaborate with diverse teams and gain valuable experience in a dynamic environment.
- Why this job: Make a positive impact by delivering exceptional customer service in a growing industry.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
25 days holiday (plus Bank Holidays)
Department: Sales
Location: London
Compensation: £25,000 / year
We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.
The customer journey is one of the most important parts of our business, and we're looking for someone who is passionate about delivering exceptional service from day one. In this role, you'll be the first point of contact for many of our customers, helping them navigate their EV charging journey, resolving queries, and ensuring they feel supported every step of the way. Success in this role isn't about hard selling—it's about building trust, providing clear guidance, and creating a seamless onboarding experience that leaves customers feeling confident in their decision to choose Pod.
If you enjoy helping people, solving problems, and making a positive impact through great customer service, this is the placement year for you.
You’ll be responsible for:
- Respond to Customer Enquiries – you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact.
- Guide Customers Through the Onboarding Journey – you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience.
- Understand Customer Requirements – you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions.
- Provide Product and Service Support – you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions.
- Resolve Customer Queries – you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions.
- Deliver an Exceptional Customer Experience – you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation.
- Maintain Accurate Customer Records – you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems.
- Collaborate Cross-Functionally - you’ll work with Marketing, Product, and Operations teams to ensure a smooth customer journey.
- Champion our values - you’ll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.
Electrify us with your skills:
- Professional communication skills – building confidence speaking with customers over the phone.
- Active listening and questioning – learning how to understand customer needs and tailor conversations.
- Resilience and confidence – handling objections, learning from rejection, and staying motivated.
- Sales and persuasion fundamentals – influencing decisions in an ethical, customer‑focused way.
- Time management and organisation – balancing calls, follow‑ups, and admin in a busy environment.
- Customer service mindset – delivering a positive experience while working towards targets.
- Adaptability – adjusting your approach for different customers and situations.
- Team collaboration – working closely with experienced sales professionals and learning from others.
- Problem‑solving skills – thinking on your feet to overcome challenges in live conversations.
- Professionalism in the workplace – representing a growing business and its values.
- Confidence working towards targets – understanding how goals, KPIs, and performance tracking work.
- Commercial awareness - gaining insight into how sales teams contribute to business success.
What’s in it for you?
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform.
- Podpoint Charger Discounted energy tariff (Pod Power or EDF Employee Programme).
- Flexible hybrid working model.
- Work abroad for up to 20 days per year.
- Family & friend discount scheme.
- Very generous parental and family leave.
- Pension scheme with a 4.5% matched contribution.
- Eyecare scheme.
- Life insurance covering up to 4x your annual salary.
- Virtual GP provided by HealthHero.
- Employee Assistance Program.
- Free Mortgage Advice.
- Discounted Gym Memberships.
- Cycle2Work Scheme.
Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Customer Success Executive - 12 Month Placement Year employer: Pod
Pod is an exceptional employer that champions sustainability and innovation in the EV sector. With a vibrant work culture in London, employees benefit from hybrid working arrangements, hands-on experience, and ample opportunities for professional development. Joining Pod means being part of a forward-thinking team dedicated to making a positive impact on the environment while fostering individual growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive - 12 Month Placement Year
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Pod, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Customer Success Executive - 12 Month Placement Year
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Pod. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Pod
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Pod.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Pod.
