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- Tasks: Lead a team to optimise the order-to-cash process for major retail accounts.
- Company: Join a leading global scale-up business in a dynamic and innovative environment.
- Benefits: Enjoy a competitive salary, 20% bonus, and hybrid working options.
- Why this job: Make a real impact while driving operational excellence and coaching high-performing teams.
- Qualifications: Strong leadership experience in order management or logistics is essential.
- Other info: This role offers a chance to step into a high-impact leadership position.
The predicted salary is between 43200 - 72000 £ per year.
Location: Leeds (Hybrid – 3 days in office)
Salary: Competitive + 20% Bonus
Pod Talent are excited to be working with a leading global scale-up business on a brand-new Senior Manager – Sales Operations & Order Management opportunity, based in Leeds. This is a key leadership role that will have a real impact on optimising the order-to-cash process across major retail accounts, working in a dynamic, fast-paced, and innovative environment. If you thrive on driving operational excellence and coaching high-performing teams, this could be the perfect next move!
Key Responsibilities for the position of Senior Manager – Sales Operations & Order Management:
- Lead 3 Team Leaders and a wider team to deliver a smooth and efficient order-to-cash process across UK and EU retail accounts.
- Own the end-to-end order lifecycle, including order creation, shipment, and processing, ensuring on-time delivery performance.
- Collaborate closely with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and drive system improvement initiatives.
- Monitor and analyse key metrics (On-Time delivery, Chargebacks, Penalties) to continuously improve customer experience and operational performance.
- Identify and implement cost optimisation and efficiency initiatives to enhance revenue, reduce workload, and accelerate speed to market.
- Manage retailer compliance processes, including handling chargebacks and working proactively to minimise retailer penalties.
- Lead and support system enhancements, process testing, and new technology rollouts to drive efficiency and effectiveness across operations.
Skills & Experience Needed for the position of Senior Manager – Sales Operations & Order Management:
- Strong leadership experience managing teams within order management, logistics, or retail operations.
- Proven background working across the full order-to-cash cycle, with knowledge of EDI processes, order processing systems, and supply/demand collaboration.
- Excellent analytical and problem-solving skills, with a track record of using KPIs to drive process improvements.
- Results-oriented mindset, with the ability to thrive under pressure in a fast-moving, high-growth business.
- Strong collaboration and influencing skills, with experience working cross-functionally with multiple departments.
- Experience working on retailer optimisation initiatives would be a strong advantage.
This is a brilliant opportunity to step into a high-impact leadership role within a fast-growing, innovative global brand. To find out more or to apply, please reach out to holly@pod-talent.com for further details.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Supply Chain
-
Industries
Transportation, Logistics, Supply Chain and Storage and Retail
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Senior Manager - Customer Operations (B2B Order Management) employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Customer Operations (B2B Order Management)
✨Tip Number 1
Familiarise yourself with the order-to-cash process and be ready to discuss your experience in optimising it. Highlight specific examples where you've improved efficiency or resolved issues, as this will resonate well with the hiring team.
✨Tip Number 2
Showcase your leadership skills by preparing to discuss how you've successfully managed teams in high-pressure environments. Be ready to share stories of how you motivated your team and drove performance improvements.
✨Tip Number 3
Research the company’s current operations and any recent news related to their order management processes. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used KPIs to drive improvements in past roles. Being able to quantify your impact with data will make a strong impression on the interviewers.
We think you need these skills to ace Senior Manager - Customer Operations (B2B Order Management)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order management, logistics, and retail operations. Emphasise your leadership roles and any specific achievements related to optimising the order-to-cash process.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and coaching teams. Mention specific examples of how you've driven improvements in previous roles, particularly in fast-paced environments.
Highlight Analytical Skills: Given the importance of metrics in this role, showcase your analytical and problem-solving skills. Provide examples of how you've used KPIs to enhance customer experience and operational performance.
Showcase Collaboration Experience: Since the role involves working cross-functionally, detail your experience collaborating with IT, Sales, and Supply Chain teams. Highlight any successful projects where you resolved operational issues or implemented system improvements.
How to prepare for a job interview at Pod Talent
✨Showcase Your Leadership Skills
As a Senior Manager, you'll be leading teams, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to coach and drive performance.
✨Understand the Order-to-Cash Process
Familiarise yourself with the end-to-end order lifecycle, including order creation and shipment. Be ready to discuss your experience with EDI processes and how you've optimised this cycle in previous roles.
✨Highlight Analytical Abilities
The role requires strong analytical skills, so prepare to discuss how you've used KPIs to drive improvements. Bring specific examples of metrics you've monitored and how they led to enhanced operational performance.
✨Demonstrate Cross-Functional Collaboration
This position involves working closely with various departments. Be prepared to share experiences where you've collaborated with IT, Sales, or Supply Chain teams to resolve issues or implement system improvements.