Senior Manager - Customer Operations (B2B Order Management)

Job Description Senior Manager – Customer Operations (B2B Order Management) Location: Leeds (Hybrid – 3 days in office) Salary: Competitive + 20% Bonus Pod Talent are excited to be working with a leading global scale-up business on a brand-new Senior Manager – Sales Operations & Order Management opportunity, based in Leeds. This is a key leadership role that will have a real impact on optimising the order-to-cash process across major retail accounts, working in a dynamic, fast-paced, and innovative environment. If you thrive on driving operational excellence and coaching high-performing teams, this could be the perfect next move! Key Responsibilities for the position of Senior Manager – Sales Operations & Order Management: Lead 3 Team Leaders and a wider team to deliver a smooth and efficient order-to-cash process across UK and EU retail accounts. Own the end-to-end order lifecycle, including order creation, shipment, and processing, ensuring on-time delivery performance. Collaborate closely with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and drive system improvement initiatives. Monitor and analyse key metrics (On-Time delivery, Chargebacks, Penalties) to continuously improve customer experience and operational performance. <l…