At a Glance
- Tasks: Lead after-sales operations and drive improvements in reverse logistics and sustainability.
- Company: Join a leading international consumer products business with a collaborative culture.
- Benefits: Up to £60,000 salary, 10% bonus, hybrid work, and free parking.
- Other info: Opportunity for career progression and to shape the future of the function.
- Why this job: Own a critical function and influence change in a growing organisation.
- Qualifications: Experience in after-sales operations and strong stakeholder management skills.
The predicted salary is between 60000 - 66000 £ per year.
Datchet, Berkshire (Hybrid – 3 Days Office / 2 Days Home) – They have free parking available, in addition to a free shuttle bus from Slough and Datchet train stations. Up to £60,000 + 10% Bonus
About the Company
Pod Talent are supporting a leading international consumer products business in the search for a Reverse Logistics (After Sales & Operations) Manager to join their Supply Chain team, offering the opportunity to take ownership of a critical operational function within a growing organisation known for its strong brands, collaborative culture, ongoing investment in innovation, and excellent track record of internal and international career progression.
The Opportunity
This is a highly visible leadership role with responsibility for the strategic, operational and financial performance of the UK & Ireland After Sales and Reverse Logistics function. Reporting into the Supply Chain leadership team, you'll lead a small team whilst taking ownership of after-sales operations, repair partner management, reverse logistics, compliance, sustainability initiatives and continuous improvement programmes. This is a genuine ownership role, offering the opportunity to shape the future direction of the function whilst delivering tangible improvements across service, cost and customer experience.
Key Responsibilities as Reverse Logistics (After Sales & Operations) Manager
- Define and deliver the UK & Ireland After Sales and Reverse Logistics strategy.
- Manage and develop external repair centres and service partner relationships.
- Drive improvements across returns, repairs, asset recovery and product quality investigations.
- Lead KPI performance, service improvements and cost optimisation initiatives.
- Own departmental budgets and financial performance.
- Ensure compliance with relevant UK & Ireland regulations, including WEEE and battery legislation.
- Support wider sustainability and circular economy initiatives.
- Partner closely with Supply Chain, Customer Service, Quality, Legal and Commercial teams.
- Act as a key escalation point for product quality and customer-related issues.
- Build strong relationships with both local and European stakeholders.
Current Challenges & Opportunity of Reverse Logistics (After Sales & Operations) Manager
The function is performing well, but there is significant opportunity to add value through:
- Driving greater process ownership and operational discipline.
- Improving visibility and performance across key metrics.
- Further optimising repair centre and service partner performance.
- Supporting the business as sustainability and compliance requirements continue to evolve.
- Reducing product return rates and improving root-cause analysis.
- Simplifying complex regulatory and sustainability requirements for wider business stakeholders.
The successful candidate will enjoy balancing operational delivery with strategic improvement, and won't be afraid to challenge the status quo.
About You
We're keen to speak with individuals who can demonstrate experience across:
- After Sales Operations, Reverse Logistics, Repair Operations, Service Operations, Product Quality
- Consumer Electronics, Electrical Products, FMCG or Consumer Goods
In addition, you'll ideally bring:
- Experience managing external service providers or repair networks.
- Strong understanding of reverse logistics and returns processes.
- Knowledge of WEEE, sustainability, product compliance or related regulatory environments.
- Experience managing budgets and operational KPIs.
- Strong stakeholder management and influencing skills.
- SAP experience.
- A continuous improvement mindset with a data-driven approach to decision-making.
If you're looking for an opportunity where you can genuinely own a function, influence change and play a key role within a growing international business, we'd love to hear from you. Please apply here or email and we will come back to you if your profile is shortlisted to discuss the role in further detail.
Due to the volume of applications expected for this role, we won't be able to respond to every applicant individually. If you haven't heard from us within three weeks of applying, please assume your profile hasn't been shortlisted on this occasion. Thank you for your interest, and we wish you the very best with your search!
Reverse Logistics Manager (After Sales & Operations) in Reading employer: Pod Talent
Join a leading international consumer products business in Datchet, Berkshire, where you will thrive in a collaborative culture that prioritises innovation and employee growth. With a competitive salary of up to £60,000 plus a 10% bonus, free parking, and a shuttle service from local train stations, this role as Reverse Logistics Manager offers you the chance to take ownership of a vital operational function while enjoying a supportive work environment that fosters career progression and sustainability initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Reverse Logistics Manager (After Sales & Operations) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in reverse logistics or after-sales operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to sustainability and compliance, as these are key areas for the role. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you improved processes or drove cost savings. Numbers speak volumes, so if you can quantify your success, do it!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team.
We think you need these skills to ace Reverse Logistics Manager (After Sales & Operations) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Reverse Logistics Manager. Highlight your experience in after-sales operations and reverse logistics, and don’t forget to mention any relevant achievements that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven improvements in previous positions and how you can bring that expertise to our team.
Showcase Your Data-Driven Mindset:Since we value a continuous improvement mindset, make sure to include any data-driven decisions you've made in past roles. This will show us that you can balance operational delivery with strategic insights.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pod Talent
✨Know Your Stuff
Make sure you understand the ins and outs of reverse logistics, especially in the context of after-sales operations. Brush up on relevant regulations like WEEE and sustainability initiatives, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully managed teams or projects, particularly in improving operational performance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific challenges, such as reducing product return rates or optimising repair centre performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Build Relationships
Demonstrate your stakeholder management skills by discussing how you've built strong relationships with external partners or internal teams in the past. Highlight your ability to influence and collaborate, as this is key in a role that requires cross-functional partnerships.
