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- Tasks: Lead a dynamic team of customer service specialists and enhance customer experience.
- Company: Join a global beverages manufacturer with a focus on career progression.
- Benefits: Competitive salary up to £60,000 and hybrid working options.
- Why this job: Make a real impact in a thriving FMCG environment while developing your leadership skills.
- Qualifications: 3+ years in customer service leadership within B2B FMCG and strong communication skills.
- Other info: Exciting opportunities for growth and development in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Location: Berkshire (hybrid)
Salary: Up to £60,000
Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business!
Day to day responsibilities:
- Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews
- Liaising with B2B customers and acting as a key point of contact for any escalations
- Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels
- Develop customer service procedures, suggesting implementations and process improvements
In order to be successful:
- 3+ years in a customer service team lead role, within a B2B FMCG environment
- Experience working with retailers, wholesalers, convenience
- Strong communication and problem solving skills
- An ambitious, positive can-do attitude!
- Able to visit 3PL warehouses on a twice-monthly basis
Due to the nature of the role, candidates must have full unrestricted right to work in the UK. We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.
Customer Service Team Lead in Reading employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG sector and let them know you're on the hunt for a Customer Service Team Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of customer service best practices and be ready to share examples of how you've led teams and improved processes. We want to see that positive, can-do attitude shine through!
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Lead in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience in customer service, especially in a B2B FMCG environment, to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Team Lead role. Share specific examples of how you've managed teams and improved processes in previous roles.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pod Talent
✨Know Your Stuff
Make sure you understand the company and its products inside out. Research their customer service approach, especially in the FMCG sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about specific situations where you supported your team’s development or resolved conflicts. This will demonstrate your capability as a Customer Service Team Lead.
✨Be Ready for Problem-Solving Questions
Expect to face scenarios that test your problem-solving skills. Practice articulating your thought process when dealing with customer complaints or escalations. This will highlight your ability to think on your feet and maintain a positive attitude.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer service strategies and team dynamics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.