Quality Assistant (12 month FTC) - London (2-3 days in office) - Competitive Salary
I am excited to be partnering with a global food manufacturer, with operations in over 35 markets, who are looking for a Customer Quality Assistant to join their team in Central London. This is a fantastic opportunity to join a business with amazing growth opportunities, who are incredibly supportive in career progression and self development.
This is an exciting opportunity to join a high-performing Quality function, playing a key role in ensuring product safety, regulatory compliance, and operational excellence. You’ll work cross-functionally to investigate issues, support audits, and drive continuous improvement across a complex supply chain environment.
Key responsibilities
- Coordinate and maintain customer questionnaire requests, tracing and monitoring progress through internal systems
- Complete technical forms using regulatory, supplier, and product information to meet agreed service levels
- Support customer complaint handling and drive timely resolution
- Identify trends and provide reporting on quality performance
- Take ownership of customer online portals, responding to technical queries relating to ingredients, product specs, quality, safety, and regulatory matters
- Coordinate third party lab testing and analysis, including sample submissions, reporting, and follow up activities
In order to be successful
- 1+ year experience in a quality, technical, or R&D role within the food, ingredients, or supplements industry
- Strong knowledge of quality assurance processes and safety standards
- Knowledge of food legislation and labelling requirements
- Strong understanding of BRC, HACCP, GMP standards
- Experience with supplier quality and audit processes
- Full permanent right to work in the UK
We receive a high volume of applicants, if you do not hear a response within 2 weeks please assume your profile has not been successful.
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Quality Assistant (12 month FTC) employer: Pod Talent
Join a dynamic and growing consumer goods business in West London, where you will have the opportunity to lead a high-performing team and drive operational excellence in the Order Management process. With a strong focus on employee development, a collaborative work culture, and a commitment to enhancing customer experience, this company offers a rewarding environment for those looking to make a meaningful impact. Enjoy competitive benefits and the chance to be part of a transformative journey in a vibrant location.
