At a Glance
- Tasks: Lead teams to optimise the order-to-cash process for major retail accounts.
- Company: Join a leading global scale-up with a dynamic and innovative culture.
- Benefits: Competitive salary plus a 20% bonus, hybrid work model.
- Other info: Great opportunity for career growth in a high-impact leadership role.
- Why this job: Make a real impact in a fast-paced environment while driving operational excellence.
- Qualifications: Strong leadership and analytical skills with experience in order management.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leeds (Hybrid – 3 days in office)
Salary: Competitive + 20% Bonus
Pod Talent are excited to be working with a leading global scale-up business on a brand-new opportunity, based in Leeds. This is a key leadership role that will have a real impact on optimising the order-to-cash process across major retail accounts, working in a dynamic, fast-paced, and innovative environment. If you thrive on driving operational excellence and coaching high-performing teams, this could be the perfect next move!
Key Responsibilities:
- Lead 3 Team Leaders and a wider team to deliver a smooth and efficient order-to-cash process across UK and EU retail accounts.
- Own the end-to-end order lifecycle, including order creation, shipment, and processing, ensuring on-time delivery performance.
- Collaborate closely with cross-functional teams (IT, Sales, Supply Chain) to resolve operational issues and drive system improvement initiatives.
- Monitor and analyse key metrics (On-Time delivery, Chargebacks, Penalties) to continuously improve customer experience and operational performance.
- Identify and implement cost optimisation and efficiency initiatives to enhance revenue, reduce workload, and accelerate speed to market.
- Manage retailer compliance processes, including handling chargebacks and working proactively to minimise retailer penalties.
- Lead and support system enhancements, process testing, and new technology rollouts to drive efficiency and effectiveness across operations.
Skills & Experience Needed:
- Strong leadership experience managing teams within order management, logistics, or retail operations.
- Proven background working across the full order-to-cash cycle, with knowledge of EDI processes, order processing systems, and supply/demand collaboration.
- Excellent analytical and problem-solving skills, with a track record of using KPIs to drive process improvements.
- Results-oriented mindset, with the ability to thrive under pressure in a fast-moving, high-growth business.
- Strong collaboration and influencing skills, with experience working cross-functionally with multiple departments.
- Experience working on retailer optimisation initiatives would be a strong advantage.
This is a brilliant opportunity to step into a high-impact leadership role within a fast-growing, innovative global brand. To find out more or to apply, please reach out to holly@pod-talent.com for further details.
Senior Manager - Customer Operations (B2B Order Management) in London employer: Pod Talent
Join a dynamic e-commerce business in London that values innovation and collaboration, offering a vibrant work culture where your contributions directly influence growth across the UK and Europe. With a focus on employee development, you will have access to training and mentorship opportunities, ensuring your professional growth while enjoying a supportive environment that celebrates success and fosters teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Customer Operations (B2B Order Management) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions related to order management and team leadership. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used KPIs to drive improvements in past roles. Bring examples of how you’ve optimised processes or resolved operational issues to the table during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Manager - Customer Operations (B2B Order Management) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant achievements in order management or logistics to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven operational excellence and improved processes in previous positions.
Showcase Your Analytical Skills:Since this role involves monitoring key metrics, be sure to mention any experience you have with data analysis and KPIs. We love candidates who can demonstrate their problem-solving abilities with real-world examples!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Pod Talent
✨Know Your Order-to-Cash Inside Out
Make sure you understand the entire order-to-cash process, as this role is all about optimising it. Brush up on your knowledge of EDI processes and order processing systems, so you can speak confidently about how you've improved these in past roles.
✨Showcase Your Leadership Skills
This position involves leading a team, so be ready to discuss your leadership style and experiences. Prepare examples of how you've coached teams to success and driven operational excellence in previous roles.
✨Be Metrics-Driven
Familiarise yourself with key performance indicators relevant to the role, like on-time delivery and chargebacks. Be prepared to share specific instances where you've used data to drive improvements and enhance customer experience.
✨Collaboration is Key
Highlight your experience working cross-functionally with teams like IT, Sales, and Supply Chain. Think of examples where your collaboration led to resolving operational issues or implementing system enhancements effectively.
