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- Tasks: Lead customer supply operations and optimise inventory for retail, DTC, and B2B channels.
- Company: Dynamic FMCG business with a collaborative leadership team.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape strategy and deliver exceptional service in a fast-paced environment.
- Qualifications: Experience in supply chain leadership and strong analytical skills.
- Other info: Join a high-performing team and drive continuous improvement initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Location: Gillingham, Dorset – Hybrid (3 days on site, 2 days from home)
Overview: As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You will act as a strategic partner to commercial and supply chain teams, using data insights to anticipate trends, optimise stock, and deliver exceptional service. You will also lead and develop a high-performing team, champion continuous improvement, and ensure supply strategies are aligned with business objectives.
Responsibilities:
- Lead end-to-end customer supply operations across all channels, ensuring best-in-class service and alignment with business objectives.
- Build and maintain strong relationships with key customers and commercial partners to anticipate and proactively address supply needs.
- Own inventory planning, forecasting, and availability strategies to support growth across retail, DTC, and B2B channels, collaborating with supply chain and logistics teams to optimise stock levels and timely replenishment.
- Monitor and manage supply and logistics risks, implementing mitigation plans to maintain service levels and operational continuity.
- Provide actionable insights to commercial teams to inform product launches, promotional planning, and channel strategies, while continuously improving data accuracy, system visibility, and operational efficiency.
- Lead, coach, and develop a high-performing customer supply team, driving cross-functional initiatives, fostering collaboration, and championing continuous improvement.
Qualifications:
- Proven experience in customer supply, inventory management, or supply chain leadership, ideally within FMCG or manufacturing.
- Strong commercial acumen with the ability to translate customer/channel needs into operational plans.
- Excellent analytical skills, leveraging data to drive decisions.
- Collaborative leadership style with experience managing cross-functional teams.
- Passion for delivering outstanding customer experience in a fast-paced, purpose-led environment.
Why join: This is an exciting opportunity to lead customer supply for a dynamic, growing FMCG business. You will have the chance to shape strategy, optimise operations, and work closely with a collaborative leadership team, all while delivering exceptional service to a broad range of customers.
How to apply: Please apply with a CV or email holly@pod-talent.com for further details.
Details: Seniority level: Mid-Senior level, Employment type: Full-time, Job function: Supply Chain, Industries: Retail, Food and Beverage Manufacturing, and Personal Care Product Manufacturing.
Head of Customer Supply Chain in London employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Supply Chain in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain strategies. Be ready to discuss how your experience aligns with their goals, especially in optimising inventory and enhancing customer service.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will demonstrate your ability to anticipate trends and optimise stock levels effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Head of Customer Supply Chain in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Customer Supply Chain role. Highlight your experience in customer supply and inventory management, especially in FMCG or manufacturing. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you've optimised stock levels or improved service delivery. We love seeing tangible results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s passionate about delivering outstanding customer experiences. Share your story and why you’re excited about this opportunity with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pod Talent
✨Know Your Supply Chain Inside Out
Make sure you understand the ins and outs of customer supply chains, especially in FMCG. Brush up on inventory management strategies and be ready to discuss how you can optimise stock levels and improve service delivery.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to leverage data for decision-making. Bring examples of how you've used data insights to anticipate trends or improve operational efficiency in previous roles.
✨Build Relationships in Your Answers
Since this role involves collaboration with commercial partners, think about how you can highlight your relationship-building skills. Share specific instances where you've successfully worked with cross-functional teams to meet customer needs.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement. Think of examples where you've led initiatives that enhanced service levels or operational continuity, and how you plan to bring that mindset to the new role.
