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For Companies We are excited to partner with a fast-growing fulfilment and logistics business that supports some of the UK and Ireland’s most exciting eCommerce and omnichannel brands. Their mission is simple - to make fulfilment an extension of the customer experience, combining technology, precision and exceptional service.
As a Key Account Manager, you’ll be the glue between clients and operations, ensuring outstanding service while driving growth across key accounts. You’ll work closely with senior stakeholders, operations teams, and logistics partners to strengthen relationships, deliver performance, and unlock new commercial opportunities. This is a fantastic opportunity to join a business with genuine momentum and a strong people-first culture. You’ll work with ambitious clients, gain exposure across commercial and operational functions, and play a key role in shaping how fulfilment partnerships evolve.
What you’ll be doing:
- Act as the main point of contact for a portfolio of eCommerce brands, managing all aspects of client relationships.
- Lead monthly and quarterly reviews, preparing reports and insights that drive retention and growth.
- Monitor fulfilment performance, identify trends, and resolve challenges quickly and effectively.
- Support pricing, forecasting, and margin analysis to ensure account profitability.
- Identify and implement service improvements or new solutions that enhance client satisfaction.
What we’re looking for:
- 4+ years of experience managing key or strategic accounts within an eCom logistics and fulfilment.
- Strong understanding of eCommerce operations - including fulfilment, shipping, and returns.
- Excellent communication skills, confident engaging with senior stakeholders and cross-functional teams.
- Commercially aware, comfortable analysing data, pricing, and service metrics.
- Highly organised, proactive, and solutions-focused. Able to anticipate challenges before they arise.
- Experience with CRM and WMS systems (e.g., ZoHo, Mintsoft, or similar).
If you’re passionate about customer success, operational excellence, and helping brands scale, this would be a perfect opportunity for your next career step.
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - eCommerce fulfilment
✨Tip Number 1
Network like a pro! Get out there and connect with people in the eCommerce and logistics space. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their fulfilment processes and think about how you can add value as a Key Account Manager. Tailor your answers to show you’re not just a fit for the role, but that you genuinely care about their mission and success.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with hiring managers, highlight specific examples of how you've driven growth or improved client satisfaction in previous roles. Numbers speak volumes, so if you can, quantify your successes to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining the team. So, what are you waiting for? Get your application in today!
We think you need these skills to ace Key Account Manager - eCommerce fulfilment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in eCommerce logistics and any relevant achievements that showcase your ability to manage key accounts effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our mission of enhancing the fulfilment experience for clients.
Showcase Your Communication Skills: Since this role involves engaging with senior stakeholders, make sure to demonstrate your excellent communication skills in your application. Use clear, concise language and provide examples of how you've successfully managed client relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pod Talent
✨Know Your eCommerce Inside Out
Make sure you brush up on your knowledge of eCommerce operations, especially fulfilment, shipping, and returns. Be ready to discuss how these elements impact client satisfaction and business growth.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed key accounts in the past. Highlight your ability to engage with senior stakeholders and cross-functional teams, as this will be crucial for the role.
✨Be Data-Driven
Familiarise yourself with key performance metrics and be prepared to discuss how you've used data to drive decisions in previous roles. This shows that you're commercially aware and can analyse trends effectively.
✨Demonstrate Proactivity and Solutions Focus
Think of specific instances where you've anticipated challenges and implemented solutions. This will illustrate your proactive nature and problem-solving skills, which are essential for a Key Account Manager.