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- Tasks: Lead operations across two fulfilment centres, driving performance and strategic growth.
- Company: Join a fast-growing eCommerce fulfilment business in the UK and Ireland.
- Benefits: Enjoy a collaborative environment with opportunities for autonomy and ownership.
- Why this job: Make a real impact during a pivotal growth phase and influence future strategies.
- Qualifications: Senior leadership experience in eCommerce or fulfilment is essential.
- Other info: Some travel required; based in West Midlands or Dublin.
The predicted salary is between 72000 - 108000 £ per year.
Location: West Midlands OR Dublin
Sector: eCommerce Fulfilment & 3PL
We’re excited to partner with a fast-growing eCommerce fulfilment business, operating across the UK and Ireland, on the search for a new Operations Director. With a strong foundation already in place, the business has doubled £MM revenue and is on track to double again in the next 12–18 months.
This is a hands-on, strategic leadership opportunity for someone with deep fulfilment centre experience, strong operational instincts, and the desire to shape the next phase of growth for a multi-client, multi-channel business.
Your Role:
Reporting directly to the CEO, you’ll take ownership of the end-to-end operations function across two busy fulfilment sites. With a significant client base (serving both D2C and B2B), this is a complex environment requiring someone who can maintain exceptional service levels while building scalable systems, processes, and culture. You’ll be supported by two site leads and a broader operations team—but your leadership will be critical to setting and sustaining high standards, driving performance, and preparing the infrastructure for further expansion. As the role covers two sites, there will be some travel and open to someone be based at either of the two sites.
Key Responsibilities:
- Strategic leadership of the day-to-day operations across both fulfilment centres, and leading on the long term operational strategy.
- Mentor and develop a passionate growing team to create a culture of high performance and accountability.
- Drive and exceed standards across the sites, instilling a continuous improvement culture, assessing opportunities and innovative solutions to problems.
- Evaluate and drive the expansion strategy, including future sites, automation upgrades, and WMS improvements.
What You’ll Bring:
- Senior leadership experience in a multi-site/user in eCommerce, fulfilment, or 3PL environment, ideally serving both D2C and B2B channels.
- A track record of scaling operations, implementing structure and standards, and driving measurable performance improvement.
- Hands-on leadership style, with the ability to lead from the front, build trust with teams, and manage change effectively.
- Proven ability to balance strategy and execution—comfortable presenting to the board, but equally ready to roll up your sleeves on-site.
Why should you be interested?
- The opportunity to lead operations for a business at a pivotal stage of growth—where you will be able to have a real impact and develop the operations.
- Direct influence on strategy, investment, and future site expansion.
- A collaborative, ambitious environment that values autonomy, ownership, and continuous improvement.
Sounds like you and want to know more? Please apply today or reach out to Seb Taylor at Pod Talent directly.
Fulfilment Operations Director – Multi-Site (UK & Ireland) employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Operations Director – Multi-Site (UK & Ireland)
✨Tip Number 1
Network with professionals in the eCommerce and fulfilment sectors. Attend industry events or join relevant online forums to connect with others who may have insights into the company or role.
✨Tip Number 2
Research the latest trends in fulfilment operations, especially in multi-site environments. Being knowledgeable about current challenges and innovations can help you stand out during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance improvements in previous roles. Highlight your hands-on leadership style and how it has positively impacted team culture and operational efficiency.
✨Tip Number 4
Familiarise yourself with the company's client base and their needs. Understanding both D2C and B2B channels will allow you to tailor your approach and demonstrate your strategic vision for the role.
We think you need these skills to ace Fulfilment Operations Director – Multi-Site (UK & Ireland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce fulfilment and multi-site operations. Emphasise your leadership roles and any measurable improvements you've driven in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for the role. Discuss how your hands-on leadership style and experience in scaling operations align with the company's growth objectives.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of how you've successfully managed teams, improved service levels, or implemented innovative solutions in a fulfilment environment.
Showcase Your Cultural Fit: Research the company culture and values. In your application, express how your leadership approach aligns with their emphasis on autonomy, ownership, and continuous improvement.
How to prepare for a job interview at Pod Talent
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, especially in multi-site operations. Highlight specific examples where you successfully led teams, implemented strategies, and drove performance improvements.
✨Demonstrate Your Strategic Thinking
Since this role involves shaping the long-term operational strategy, be ready to share your thoughts on how you would approach strategic planning. Discuss any relevant experiences where you evaluated expansion opportunities or implemented innovative solutions.
✨Emphasise Your Hands-On Approach
This position requires a hands-on leadership style. Be sure to convey your willingness to roll up your sleeves and get involved on the ground level. Share examples of how you've balanced strategic oversight with day-to-day operations.
✨Prepare for Questions on Continuous Improvement
Expect questions about how you foster a culture of continuous improvement. Prepare to discuss specific initiatives you've led that resulted in measurable performance enhancements and how you assess opportunities for innovation.
