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For Companies At a Glance
- Tasks: Lead customer supply strategy and ensure inventory meets diverse channel needs.
- Company: Dynamic FMCG business with a collaborative leadership team.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape supply strategies and deliver exceptional service in a fast-paced environment.
- Qualifications: Experience in supply chain leadership and strong analytical skills required.
- Other info: Join a growing company and make a real impact on customer experience.
The predicted salary is between 36000 - 60000 £ per year.
Location: Gillingham, Dorset – Hybrid (3 days on site, 2 days from home)
Overview
As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll act as a strategic partner to commercial and supply chain teams, using data insights to anticipate trends, optimise stock, and deliver exceptional service. You’ll also lead and develop a high-performing team, champion continuous improvement, and ensure supply strategies are aligned with business objectives.
Responsibilities
- Lead end-to-end customer supply operations across all channels, ensuring best-in-class service and alignment with business objectives.
- Build and maintain strong relationships with key customers and commercial partners to anticipate and proactively address supply needs.
- Own inventory planning, forecasting, and availability strategies to support growth across retail, DTC, and B2B channels, collaborating with supply chain and logistics teams to optimise stock levels and timely replenishment.
- Monitor and manage supply and logistics risks, implementing mitigation plans to maintain service levels and operational continuity.
- Provide actionable insights to commercial teams to inform product launches, promotional planning, and channel strategies, while continuously improving data accuracy, system visibility, and operational efficiency.
- Lead, coach, and develop a high-performing customer supply team, driving cross-functional initiatives, fostering collaboration, and championing continuous improvement.
Qualifications
- Proven experience in customer supply, inventory management, or supply chain leadership, ideally within FMCG or manufacturing.
- Strong commercial acumen with the ability to translate customer/channel needs into operational plans.
- Excellent analytical skills, leveraging data to drive decisions.
- Collaborative leadership style with experience managing cross-functional teams.
- Passion for delivering outstanding customer experience in a fast-paced, purpose-led environment.
Why join
This is an exciting opportunity to lead customer supply for a dynamic, growing FMCG business. You’ll have the chance to shape strategy, optimise operations, and work closely with a collaborative leadership team, all while delivering exceptional service to a broad range of customers.
How to apply
Please apply with a CV or email for further details.
Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Supply Chain
- Industries: Retail, Food and Beverage Manufacturing, and Personal Care Product Manufacturing
Head of Customer Supply Chain in England employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Supply Chain in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and FMCG sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s supply chain strategies. Show us you understand their business and how you can contribute to their goals.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or improved processes in your previous roles. We love hearing about real-life successes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Head of Customer Supply Chain in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of Customer Supply Chain role. Highlight your experience in customer supply and inventory management, and don’t forget to showcase your analytical skills and leadership style. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering outstanding customer experiences and how your background aligns with our goals. Be sure to mention any relevant achievements that demonstrate your ability to lead and optimise supply chain operations.
Showcase Your Data Skills: Since data insights are key to this role, make sure to highlight any experience you have with data analysis and how you've used it to drive decisions in previous roles. We love seeing candidates who can leverage data to anticipate trends and improve service levels!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Pod Talent
✨Know Your Supply Chain Inside Out
Before the interview, dive deep into the company's supply chain processes. Understand their inventory management strategies and how they align with customer needs. This will help you speak confidently about how your experience can enhance their operations.
✨Showcase Your Data Skills
Since the role requires strong analytical skills, be prepared to discuss specific examples where you've used data to drive decisions. Bring along any relevant metrics or case studies that demonstrate your ability to optimise stock levels and improve service delivery.
✨Build Rapport with Key Stakeholders
During the interview, highlight your experience in building relationships with customers and commercial partners. Share stories that illustrate your collaborative leadership style and how you've successfully addressed supply needs in the past.
✨Emphasise Continuous Improvement
Make sure to convey your passion for continuous improvement. Discuss initiatives you've led that have enhanced operational efficiency or customer experience. This will show that you're not just a leader but also someone who is committed to driving positive change.