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For Companies At a Glance
- Tasks: Lead customer service efforts, resolve issues, and enhance processes in a fast-paced environment.
- Company: Join a growing logistics brand focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, performance bonuses, casual dress, staff discounts, and free parking.
- Why this job: Be part of a dynamic team that values positivity, ownership, and ambition while making a real impact.
- Qualifications: Significant customer service experience, strong communication skills, and a proactive mindset are essential.
- Other info: Flexibility to work from home occasionally and a genuine interest in sports is a plus.
The predicted salary is between 29000 - 35000 £ per year.
Customer Service / Customer Success Lead
Sector: Logistics & Customer Services
Job Type: Permanent
Salary: £34k – 40k per year + Bonus
Contact: Holly Pattison
Contact Email:
Job ref: JOB-7014
Expiry date: 26-Aug-2025
Customer Service / Customer Success Lead
On-site in Kidderminster (with some flexibility to work from home occasionally) | £34,000–£40,000 + Bonus
Full-time | Some flexibility required during peak periods
Help shape the customer experience of a growing brand – and play a key role in building a world-class service function.
Are you a customer service professional who thrives in a fast-paced environment, enjoys solving problems, and genuinely cares about delivering standout experiences? If you take pride in owning the full customer journey – from resolving complaints to improving processes – this could be the perfect role for you.
We\’re looking for someone passionate about customer experience, committed to quality, and confident in taking the initiative to make things better. You’ll be joining a high-growth business with big ambitions, where customer satisfaction is at the heart of everything we do.
What You’ll Be Doing
Customer Service / Customer Success Lead responsibilities:
- Manage the full customer service process – responding to enquiries, resolving complaints, and improving how we work.
- Communicate confidently with customers across email, phone, and live chat.
- Track and resolve delivery or courier-related issues while maintaining our excellent Trustpilot rating.
- Build long-term relationships with customers and support a loyal fanbase.
- Help transition from an inbox-only setup to a customer service platform like Zendesk, Gorgias, or Freshdesk.
What We’re Looking For
Experience required for the Customer Service / Customer Success Lead:
- Significant experience in a pure customer service role (not sales).
- Confident handling complex or sensitive customer issues from start to finish.
- Strong communicator with a proactive, solutions-focused mindset.
- Organised, driven, and comfortable working at pace in a growing team.
- Open to working occasional overtime during busy or peak periods.
- A genuine interest in sport and a desire to be part of something exciting.
- Ideally experienced with – or confident in rolling out – a customer service platform.
Why Apply?
- £34,000–£40,000 salary + performance bonus
- Be part of a dynamic, high-energy culture focused on positivity, ownership, and ambition
- Casual dress, staff discounts, company events, and pension
- Free on-site parking and a close-knit team environment
We’re looking for someone who brings energy, drive, and a positive mindset – someone who takes ownership, is always looking to improve, and is happy to go the extra mile.
If that sounds like you, we’d love to hear from you.
Apply here or get in touch at
#J-18808-Ljbffr
Customer Service / Customer Success Lead employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Customer Success Lead
✨Tip Number 1
Familiarise yourself with customer service platforms like Zendesk or Freshdesk. Understanding these tools will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Demonstrate your problem-solving skills during any interactions you have with us. Whether it's through a phone call or an email, showcasing how you handle complex customer issues can set you apart from other candidates.
✨Tip Number 3
Research our company culture and values. We value positivity and ownership, so be prepared to discuss how your personal values align with ours and how you can contribute to our dynamic environment.
✨Tip Number 4
Show your passion for customer experience by sharing examples of how you've improved processes in previous roles. This will highlight your commitment to quality and your ability to enhance the customer journey.
We think you need these skills to ace Customer Service / Customer Success Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Focus on your problem-solving skills and any experience you have with customer service platforms like Zendesk or Freshdesk.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and detail how your previous roles have prepared you for this position. Mention specific examples of how you've improved processes or resolved complex customer issues.
Showcase Your Communication Skills: Since the role requires confident communication across various channels, consider including examples in your application that demonstrate your ability to communicate effectively with customers via email, phone, and live chat.
Highlight Your Team Spirit: Emphasise your ability to work in a team and your willingness to go the extra mile during peak periods. Mention any experiences where you contributed positively to a team environment or helped improve team dynamics.
How to prepare for a job interview at Pod Talent
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved complex issues or improved processes, as this will demonstrate your capability to manage the full customer service process.
✨Communicate Clearly and Confidently
Since the role involves communicating with customers via various channels, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you effectively communicated with customers, whether through email, phone, or live chat.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you faced challenges in customer service and how you approached solving them. This will show your proactive, solutions-focused mindset, which is crucial for the role.
✨Express Your Passion for Customer Experience
Convey your genuine interest in enhancing customer experiences. Share your thoughts on what makes a standout customer service experience and how you can contribute to building a loyal fanbase for the company.
