At a Glance
- Tasks: Manage key eCommerce accounts and drive growth through exceptional service.
- Company: Fast-growing fulfilment and logistics business with a people-first culture.
- Benefits: Competitive salary, commission, hybrid work, and career development opportunities.
- Other info: Extensive travel across the UK&I and exposure to ambitious clients.
- Why this job: Join a dynamic team and shape the future of eCommerce fulfilment.
- Qualifications: 4+ years in eCommerce logistics, strong communication, and data analysis skills.
The predicted salary is between 45000 - 50000 £ per year.
Location: Hybrid (extensive UK&I travel required)
Salary: £45,000 - £50,000 + commission
We are excited to partner with a fast-growing fulfilment and logistics business that supports some of the UK and Ireland's most exciting eCommerce and omnichannel brands. Their mission is simple - to make fulfilment an extension of the customer experience, combining technology, precision and exceptional service.
As a Key Account Manager, you'll be the glue between clients and operations, ensuring outstanding service while driving growth across key accounts. You'll work closely with senior stakeholders, operations teams, and logistics partners to strengthen relationships, deliver performance, and unlock new commercial opportunities. This is a fantastic opportunity to join a business with genuine momentum and a strong people-first culture. You'll work with ambitious clients, gain exposure across commercial and operational functions, and play a key role in shaping how fulfilment partnerships evolve.
What you'll be doing:
- Act as the main point of contact for a portfolio of eCommerce brands, managing all aspects of client relationships
- Lead monthly and quarterly reviews, preparing reports and insights that drive retention and growth
- Monitor fulfilment performance, identify trends, and resolve challenges quickly and effectively
- Support pricing, forecasting, and margin analysis to ensure account profitability
- Identify and implement service improvements or new solutions that enhance client satisfaction
What we're looking for:
- 4+ years of experience managing key or strategic accounts within an eCom logistics and fulfilment
- Strong understanding of eCommerce operations - including fulfilment, shipping, and returns
- Excellent communication skills, confident engaging with senior stakeholders and cross-functional teams
- Commercially aware, comfortable analysing data, pricing, and service metrics
- Highly organised, proactive, and solutions-focused. Able to anticipate challenges before they arise
- Experience with CRM and WMS systems (e.g., ZoHo, Mintsoft, or similar)
If you're passionate about customer success, operational excellence, and helping brands scale, this would be a perfect opportunity for your next career step.
Key Account Manager - Ecommerce Fulfilment employer: Pod Talent Ltd
Join a dynamic and rapidly expanding fulfilment and logistics company that prioritises a people-first culture and offers extensive opportunities for professional growth. As a Key Account Manager, you will engage with leading eCommerce brands, driving impactful relationships and enhancing client satisfaction while enjoying the flexibility of a hybrid work environment. With a focus on innovation and operational excellence, this role provides a unique chance to shape the future of fulfilment partnerships in a supportive and ambitious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager - Ecommerce Fulfilment
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and logistics space. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their fulfilment processes and think of ways you can add value. Show them you’re not just another candidate; you’re the Key Account Manager they’ve been looking for!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that dream job!
We think you need these skills to ace Key Account Manager - Ecommerce Fulfilment
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in eCommerce logistics and any relevant achievements that showcase your ability to manage key accounts effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission of enhancing the fulfilment experience for clients.
Showcase Your Communication Skills:Since you'll be engaging with senior stakeholders, it's crucial to demonstrate your excellent communication skills. Use clear, concise language in your application and provide examples of how you've successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Pod Talent Ltd
✨Know Your eCommerce Inside Out
Make sure you brush up on your knowledge of eCommerce operations, especially fulfilment, shipping, and returns. Be ready to discuss how these elements impact client satisfaction and business growth, as this will show your understanding of the role.
✨Prepare for Data-Driven Discussions
Since the role involves analysing data, pricing, and service metrics, come prepared with examples of how you've used data to drive decisions in past roles. This will demonstrate your commercial awareness and ability to enhance account profitability.
✨Showcase Your Relationship-Building Skills
As a Key Account Manager, you'll be the main point of contact for clients. Think of specific instances where you've successfully managed client relationships or resolved challenges. Highlight your communication skills and how you engage with senior stakeholders.
✨Be Solutions-Focused
The company is looking for someone who can identify and implement service improvements. Prepare to discuss any challenges you've faced in previous roles and how you proactively found solutions. This will illustrate your proactive and organised approach.
