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For Companies At a Glance
- Tasks: Manage customer service, process orders, and monitor inventory in a dynamic environment.
- Company: Join a global luxury spirits manufacturer known for high-quality products and exciting growth.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant team atmosphere.
- Why this job: Be part of a growing brand with a focus on quality and customer satisfaction.
- Qualifications: Experience in B2B logistics, strong numerical skills, and excellent communication are essential.
- Other info: Office-based role in West London, Monday to Friday.
The predicted salary is between 24000 - 36000 £ per year.
Pod Talent is excited to partner with a global luxury spirits manufacturer, seeking a skilled and relationship-driven customer service administrator to join their team in West London. This company is renowned for creating high-quality spirits, working with the finest distilleries, and distributing their products across 40 global markets. With some recent exciting acquisitions, this is the perfect time to join this growing luxury business!
In this role, you will be:
- Upholding the highest level of customer service, managing any order-related queries, and monitoring the inbox
- Processing export paperwork to ensure orders are ready for collection
- Processing customer orders, ensuring all documentation, including release orders, picking lists, weights, and quantities, are correct
- Monitoring product inventory, creating weekly sales and stock reports
- Communicating with B2B customers and 3PL partners to ensure a smooth and efficient process
Ideal requirements:
- Experience in a similar B2B logistics role, within FMCG
- Strong numerical skills and attention to detail
- Great communication skills and ability to multitask
- Able to be in the office Monday- Friday
If this sounds like an exciting opportunity for you, apply now.
Customer Supply Chain Exec employer: Pod Talent Ltd
Contact Detail:
Pod Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Exec
✨Tip Number 1
Familiarise yourself with the luxury spirits industry. Understanding the nuances of B2B logistics within FMCG can set you apart. Research the company’s products and their distribution methods to show your genuine interest.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be prepared to discuss specific examples where you managed order-related queries or improved customer satisfaction, as this will demonstrate your capability in upholding high service standards.
✨Tip Number 3
Brush up on your numerical skills and attention to detail. You might be asked to solve problems or analyse data during the interview, so practice relevant scenarios that showcase your ability to handle figures accurately.
✨Tip Number 4
Prepare to discuss your communication strategies. Since you'll be liaising with B2B customers and 3PL partners, think of examples where effective communication led to successful outcomes in your past roles.
We think you need these skills to ace Customer Supply Chain Exec
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in B2B logistics and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service or logistics, particularly within FMCG. Use specific examples to demonstrate your skills in managing order-related queries and processing documentation.
Showcase Your Skills: Make sure to mention your strong numerical skills and attention to detail. Provide examples of how you've successfully managed inventory or created reports in past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to the luxury spirits industry and how your skills align with their needs.
How to prepare for a job interview at Pod Talent Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences in managing customer queries. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of processing orders and documentation accurately, share instances where your attention to detail made a significant impact. This could include avoiding errors in paperwork or ensuring inventory accuracy.
✨Prepare for B2B Logistics Questions
Brush up on your knowledge of B2B logistics and FMCG. Be ready to answer questions about your experience in these areas and how you can contribute to the company's supply chain efficiency.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle communication with customers and partners.
