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- Tasks: Lead technical support for our French-speaking partners, resolving product and installation issues.
- Company: Join a leading electric vehicle charging company transforming the EV landscape in the UK and Europe.
- Benefits: Enjoy flexible hybrid work, 25 days holiday, and perks like gym discounts and life insurance.
- Why this job: Be part of an innovative team making EV ownership simple while building strong partner relationships.
- Qualifications: Fluency in French and experience in technical support or customer service are essential.
- Other info: Work from our London office 8-12 days a month; must be within commuting distance.
The predicted salary is between 28000 - 36000 £ per year.
Senior Technical Support Engineer (French Speaking)
Department: Operations
Employment Type: Full Time
Location: London
Reporting To: Operations Lead- International
Compensation: £33,000 – £36,000 / year
Description
Salary: £33,000 to £36,000 per annum | London – Hybrid
Leading the way in electric vehicle charging, we’ve been at the forefront of adoption in the UK since 2009. With over 240,000 charge points installed so far, out of a total of 1 million in the UK, we make EV ownership simple and affordable.
Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the ‘Which? – Trusted Trader’ award and ‘Best for Value, Home EV Chargers – What Car?’
With our international expansion, we aim to transform the EV charging landscape not just in the UK, but now across Europe.
Our Ways of Working
We’re all about flexibility, community and a healthy work-life balance. Our hybrid model offers a ‘best of both worlds’ approach combining the best parts of home and office working. When you’ll be in the office depends on your role, but you can expect to work from our London office between 8-12 days per month.
To support this, the successful applicant should be within a reasonably commutable distance to our office (Gray’s Inn Road, London, WC1X 8HB).
Join the EVolution:
As a Senior Technical Support Agent for France, you will be the key point of contact for our technical service partner, assisting them in resolving product or installation issues, providing technical support, and maintaining strong relationships. Your role will involve diagnosing technical issues remotely via a hotline for our technical service partner and their installer network and ensuring that our partners have the resources and information they need to deliver high-quality customer service.
You’ll also be responsible for:
- Partner Relationship Management: Primary point of contact for our technical service partner, building and maintaining strong relationships to ensure the smooth delivery of products and services.
- Installer Telephony Support: Monitoring a telephony line to assist installers with technical queries relating to installation and maintenance.
- Technical Support & Issue Resolution: Assisting the technical service partner in troubleshooting and solving product or installation issues, providing remote diagnostics and guidance on resolution.
- Product Expertise: Utilizing in-depth knowledge of our products to provide technical support and guidance.
- Continuous Improvement: Working with the service partner team and other internal departments to identify recurring issues and suggest improvements to the product or the support process.
- Documentation & Reporting: Maintaining accurate records of technical support interactions, issue resolutions, and partner feedback.
- Training: Delivering training to our technical service partner to ensure they are equipped to provide 1st Level customer support to Pod Point customers.
- Language Skills: Providing support in French, ensuring clear and effective communication.
Electrify us with your skills:
- Fluency in French: (both written and verbal) is essential for communication with our technical service partner.
- Technical Knowledge: Strong understanding of our products and systems.
- Telephony Experience: Previous experience overseeing a support hotline.
- Customer Experience Expertise: Previous experience in a customer-facing technical support or service role, preferably in a technical environment.
- Problem-Solving Skills: Strong analytical and troubleshooting abilities.
- Communication Skills: Excellent communication skills, both verbal and written.
- Team-Oriented: Ability to work collaboratively with internal teams.
- Experience with Remote Support Tools: Familiarity with remote troubleshooting tools, ticketing systems, and customer service platforms.
Perks that spark joy:
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Salary Sacrifice EV Scheme and free Pod Point
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
Important Information:
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
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Senior Technical Support Engineer (French Speaking) employer: Pod Point
Contact Detail:
Pod Point Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer (French Speaking)
✨Tip Number 1
Make sure to highlight your fluency in French during any conversations or interviews. Since this role requires effective communication with our technical service partner in France, showcasing your language skills will set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with our products and the electric vehicle charging industry. Understanding the technical aspects of our offerings will not only help you in the role but also demonstrate your genuine interest in joining our team.
✨Tip Number 3
Prepare to discuss your previous experience with telephony support and customer service. Be ready to share specific examples of how you've successfully resolved technical issues in the past, as this will showcase your problem-solving skills.
✨Tip Number 4
Network with professionals in the electric vehicle sector or related fields. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Senior Technical Support Engineer (French Speaking)
Some tips for your application 🫡
Highlight Your Language Skills: Since fluency in French is essential for this role, make sure to emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used your French language skills in a professional context.
Showcase Technical Knowledge: Demonstrate your understanding of technical support processes and the specific products related to electric vehicle charging. Mention any relevant experience you have with similar technologies or systems.
Emphasize Customer Experience: Detail your previous experience in customer-facing roles, especially in technical support. Highlight any achievements or situations where you successfully resolved customer issues, showcasing your problem-solving skills.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing to ensure your application stands out and clearly demonstrates that you meet the qualifications and responsibilities outlined.
How to prepare for a job interview at Pod Point
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of electric vehicle charging systems and the specific products offered by the company. Highlight any relevant experience you have in technical support roles, especially in troubleshooting and resolving issues.
✨Demonstrate Your Language Skills
Since fluency in French is essential, practice speaking and writing in French before the interview. Be ready to answer questions in French and explain technical concepts clearly to showcase your communication skills.
✨Highlight Your Customer Experience Expertise
Share examples from your previous roles where you successfully managed customer relationships or resolved technical issues. Emphasize your ability to provide excellent customer service and how you can contribute to maintaining strong relationships with the technical service partner.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting scenarios. Think through how you would approach diagnosing and resolving technical issues remotely, and be ready to walk the interviewer through your thought process.
