At a Glance
- Tasks: Lead product development and enhance customer experience in the EV charging sector.
- Company: Join Pod, a leading UK EV charging provider shaping a sustainable future.
- Benefits: Enjoy flexible working, generous leave, and wellness perks like gym discounts.
- Other info: Be part of a diverse team committed to building a brighter, electrified future.
- Why this job: Make a real impact on customer journeys while driving innovation in energy management.
- Qualifications: Experience in product management and CRM systems, with a passion for customer service.
The predicted salary is between 70000 - 75000 £ per year.
Department: Technology
Employment Type: Fixed Term - Full Time
Location: London
Reporting To: Group Product Manager
Compensation: £70,000 - £75,000 / year
We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.
About the Role
We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking for someone who is naturally curious, challenges assumptions, and thrives on turning complex problems into simple, scalable solutions.
You’ll be responsible for:
- Own Product Requirements and Roadmap - You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives.
- Shape and Refine the Product Backlog - You’ll challenge assumptions, analyse edge cases, and ensure every requirement is clearly defined, understood, and aligned to customer and business outcomes before entering delivery.
- Lead CRM Product Development - You’ll work closely with CRM platforms, particularly HubSpot, to define and deliver solutions that enhance customer interactions, improve operational efficiency, and support future growth.
- Drive Customer Experience Transformation - You’ll help define and deliver the future-state customer journey, creating scalable processes and systems that provide a consistent and high-quality experience for customers and service teams.
- Bridge Business and Technology Teams - You’ll convert business requirements into detailed user stories, functional specifications, and acceptance criteria that Product, Engineering, and CRM specialists can confidently deliver against.
- Manage Stakeholder Relationships - You’ll build strong relationships across the organisation, ensuring priorities are understood, progress is communicated clearly, and risks or dependencies are proactively managed.
- Champion Continuous Improvement - You’ll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements.
- Use Data to Drive Product Decisions - You’ll leverage customer insights, operational metrics, and user feedback to identify opportunities for improvement, validate priorities, and measure the impact of product changes.
What You’ll Bring:
- Product Management Expertise - You’ll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes.
- CRM Platform Experience - You’ll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance.
- Requirements Definition and Analysis - You’ll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems.
- Customer Service or Customer Experience Transformation Experience - You’ll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements.
- Stakeholder Management - You’ll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels.
- Communication Skills - You’ll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences.
- Customer-First Mindset - You’ll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences.
Bonus Skills
- Additional Customer Service Platforms - Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies.
- Industry Experience - Experience within EV, energy, technology, SaaS, or other regulated and technical sectors.
- Working with Product and Engineering Teams - Previous experience partnering closely with software engineering, product delivery, or technical implementation teams.
- Business Analysis Frameworks - Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working.
What's in it for you?
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform.
- Podpoint Charger Discounted energy tariff (Pod Power or EDF Employee Programme).
- Flexible hybrid working model.
- Work abroad for up to 20 days per year.
- Family & friend discount scheme.
- 25 days holiday (plus Bank Holidays).
- Very generous parental and family leave.
- Pension scheme with a 4.5% matched contribution.
- Eyecare scheme.
- Life insurance covering up to 4x your annual salary.
- Virtual GP provided by HealthHero.
- Employee Assistance Program.
- Free Mortgage Advice.
- Discounted Gym Memberships.
- Cycle2Work Scheme.
Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Product Manager (6m FTC) employer: Pod Point, Ltd.
Pod Point, Ltd. is an excellent employer for Senior Embedded Software Engineers, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a hybrid working model, employees enjoy flexibility alongside competitive salaries and generous benefits, including family leave and opportunities for professional growth, making it a rewarding place to advance your career in the exciting field of IoT.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager (6m FTC)
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Product Manager (6m FTC) at Pod Point, Ltd., go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Product Manager (6m FTC)
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at Pod Point, Ltd.!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at Pod Point, Ltd.
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
