Product Manager (6m FTC)

Department: Technology

Employment Type: Fixed Term - Full Time

Location: London

Reporting To: Group Product Manager

Compensation: £70,000 - £75,000 / year

We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.

About the Role

We're at a pivotal point in our customer experience transformation, and this role will have a real opportunity to shape how we support our customers for years to come. We're looking for someone who is naturally curious, challenges assumptions, and thrives on turning complex problems into simple, scalable solutions.

You’ll be responsible for:

• Own Product Requirements and Roadmap - You’ll lead discovery and requirements gathering across Customer Support, Operations, and Technology teams, translating stakeholder needs into clear, prioritised product requirements and roadmap initiatives.
• Shape and Refine the Product Backlog - You’ll challenge assumptions, analyse edge cases, and ensure every requirement is clearly defined, understood, and aligned to customer and business outcomes before entering delivery.
• Lead CRM Product Development - You’ll work closely with CRM platforms, particularly HubSpot, to define and deliver solutions that enhance customer interactions, improve operational efficiency, and support future growth.
• Drive Customer Experience Transformation - You’ll help define and deliver the future-state customer journey, creating scalable processes and systems that provide a consistent and high-quality experience for customers and service teams.
• Bridge Business and Technology Teams - You’ll convert business requirements into detailed user stories, functional specifications, and acceptance criteria that Product, Engineering, and CRM specialists can confidently deliver against.
• Manage Stakeholder Relationships - You’ll build strong relationships across the organisation, ensuring priorities are understood, progress is communicated clearly, and risks or dependencies are proactively managed.
• Champion Continuous Improvement - You’ll use customer feedback, operational insights, and performance metrics to identify opportunities for optimisation and help deliver ongoing product improvements.
• Use Data to Drive Product Decisions - You’ll leverage customer insights, operational metrics, and user feedback to identify opportunities for improvement, validate priorities, and measure the impact of product changes.

What You’ll Bring:

• Product Management Expertise - You’ll have proven experience managing products, gathering requirements, and translating business objectives into successful product outcomes.
• CRM Platform Experience - You’ll have strong experience working with CRM systems, ideally HubSpot, including the ability to define solutions that improve customer and operational performance.
• Requirements Definition and Analysis - You’ll have an exceptional ability to investigate requirements, challenge assumptions, and create clear product specifications that solve real business problems.
• Customer Service or Customer Experience Transformation Experience - You’ll have experience supporting business transformation initiatives focused on customer service, customer operations, or customer experience improvements.
• Stakeholder Management - You’ll have the confidence to collaborate with colleagues across multiple functions, balancing priorities and influencing decision-making at all levels.
• Communication Skills - You’ll have excellent written and verbal communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences.
• Customer-First Mindset - You’ll have a passion for understanding customer needs and using insight to shape better products, processes, and experiences.

Bonus Skills

• Additional Customer Service Platforms - Experience with platforms such as Zendesk, Salesforce Service Cloud, or similar customer support technologies.
• Industry Experience - Experience within EV, energy, technology, SaaS, or other regulated and technical sectors.
• Working with Product and Engineering Teams - Previous experience partnering closely with software engineering, product delivery, or technical implementation teams.
• Business Analysis Frameworks - Familiarity with business analysis methodologies such as BABOK, product discovery techniques, or agile ways of working.

What's in it for you?

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform.
• Podpoint Charger Discounted energy tariff (Pod Power or EDF Employee Programme).
• Flexible hybrid working model.
• Work abroad for up to 20 days per year.
• Family & friend discount scheme.
• 25 days holiday (plus Bank Holidays).
• Very generous parental and family leave.
• Pension scheme with a 4.5% matched contribution.
• Eyecare scheme.
• Life insurance covering up to 4x your annual salary.
• Virtual GP provided by HealthHero.
• Employee Assistance Program.
• Free Mortgage Advice.
• Discounted Gym Memberships.
• Cycle2Work Scheme.

Important Information: You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.