Field Service Engineer
Department: EO Charging
Employment Type: Full Time
Location: London
Reporting To: Operations Director
Compensation: £55,000 - £58,000 / year
Description
Job Title: Field Services Engineer
Salary: up to £58,000 + On Call Payment
Location: Remote/Field Based
This is an exciting opportunity to join Pod at a pivotal stage in our growth, where you’ll have real ownership in the field and a direct impact on the reliability and success of our commercial EV infrastructure. You’ll work on complex, high profile projects across fleet and commercial environments, building deep expertise in the latest charging technologies while helping shape how we deliver and support at scale. We are looking for someone who takes pride in high quality work, thrives in a fast moving environment, and wants to be part of a team that is driving meaningful change in the transition to electric transport.
You’ll be responsible for:
- End to End Project Delivery – support projects from conception to commissioning, conducting site surveys, preparing scopes and bills of quantities, coordinating materials, and ensuring smooth installation delivery across commercial sites
- Installation and Commissioning – carry out installations of AC and DC EV chargers in line with BS 7671 regulations, complete commissioning activities, produce documentation, and liaise directly with clients, OEMs, and contractors to ensure successful handover
- Maintenance and Fault Resolution – execute both planned preventative maintenance and reactive repairs, diagnosing faults on AC and DC chargers, identifying root causes, and implementing durable technical solutions to maximise uptime
- On Site Troubleshooting and Support – respond to service tickets, perform diagnostics using appropriate tools, and support rapid issue resolution across commercial locations nationwide
- Quality, Compliance and Reporting – ensure all work adheres to electrical and safety regulations, follow QMS processes, conduct installation checks, produce snagging reports, and maintain accurate records using digital tools and CMMS systems
- Stakeholder Collaboration – work closely with the Electrical Supervisor, Lead Field Engineer, helpdesk, and wider delivery teams, as well as directly with customers, maintaining clear communication and high service standards
- Continuous Improvement – provide feedback on recurring technical issues, contributing to improvements across Pod’s products, systems, and delivery approach
- On Call Service Contribution – As part of a 24x7x365 support model, you will contribute to on call engineering coverage, covering: Technical Support & Maintenance – respond promptly to faults and breakdowns; Customer Interaction – communicate clearly with clients, providing real time updates; Documentation & Reporting – record incidents, repairs and parts used; Compliance & Safety – follow safety protocols, industry regulations and PPE requirements; Availability & Readiness – maintain operational readiness when on the on call rota.
What You’ll Bring
- Core Qualifications: Level 3 NVQ or City and Guilds in Electrical Installation or equivalent, 18th Edition IET Wiring Regulations (BS 7671), ECS or CSCS Card, Full UK driving licence.
- Technical Expertise: Strong experience in commercial or industrial electrical systems, Ability to interpret electrical schematics, technical documentation, and fault codes, Experience installing and maintaining AC and DC EV chargers, Knowledge of charging protocols such as OCPP and Modbus, Familiarity with network connectivity, cellular, and wireless systems.
- Service and Delivery Mindset: Ability to manage multiple priorities while delivering high value outcomes, Strong attention to detail and commitment to safety and compliance, Excellent written and verbal communication skills, Confident engaging with stakeholders at all levels.
- Ways of Working: Proactive, organised, and solution focused; Comfortable working independently and within a regional team; Customer obsessed, with a focus on quality and experience; Committed to maintaining high professional and ethical standards.
Bonus Skills
- Inspection and Testing qualification
- C and G 2919 EV Installation
- OEM specific EV charger certifications
- Experience working on DC rapid chargers such as ABB, Zerova, Kempower and Alpitronic manufacturers
- High voltage DC experience
- Knowledge of EV back office systems and remote diagnostics platforms
- Understanding of network architecture and charger to cloud communication
- Experience with CMMS, ticketing, or helpdesk systems
- Awareness of network related fault troubleshooting
What's in it for you?
- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Podpoint Charger
- Discounted energy tariff (Pod Power or EDF Employee Programme)
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
Important Information
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
