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- Tasks: Support customers while driving revenue through renewals and upgrades in a fast-growing EV industry.
- Company: Leading electric vehicle charging company with a focus on sustainability and community impact.
- Benefits: Remote work, generous holiday, family leave, and wellness perks.
- Why this job: Join a dynamic team making a real difference in the electrification of the UK.
- Qualifications: Customer-first mindset with sales experience and strong communication skills.
- Other info: Opportunity for career growth in a rapidly evolving sector.
The predicted salary is between 24000 - 36000 £ per year.
Customer Success Associate
Department: Sales
Employment Type: Fixed Term – Full Time
Location: Remote – UK
Reporting To: Sales Manager – Customer Success
Compensation: £30,000 / year
Description
Leading the way in electric vehicle charging, we\’ve been at the forefront of adoption in the UK since 2009. With over 250,000 charge points installed so far, we make EV ownership simple and affordable.
Partnering with top automotive brands like Mercedes, Jaguar Land Rover, BMW and Kia, as well as energy leaders such as EDF and Centrica, we’ve earned accolades such as the \’Which? – Trusted Trader\’ award and \’Best for Value, Home EV Chargers – What Car?\’.
Pod is the next evolution of Pod Point. As electrification becomes everyday, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.
Join the EVolution
The Customer Success Associate is a fantastic opportunity for someone who wants to combine customer care with commercial impact in a fast-growing industry. We have x2 vacancies to join our Customer Success Department on a 6 month FTC which you will play a key role in supporting our customers while driving revenue through warranty renewals, subscription extensions, and charging solution upgrades. You’ll be the friendly and helpful voice our customers trust — proactively keeping them connected, supported, and informed.
Responsibilities
- Renewals & Extensions – Proactively contact customers before their service expires, ensuring continued coverage and access to services
- Sales Conversion – follow up on warm leads, customer expansions and upselling
- Customer Support & Experience – Deliver a positive, solution-oriented experience through calls, emails, and campaigns, keeping the focus on satisfaction and value
- Product Expertise – Be an expert in our charging products, communicating confidently to customers
- Cross‑Team Collaboration – Work closely with various in-house teams to ensure smooth customer journeys and support wider commercial goals.
- Tracking & Reporting – Maintain accurate CRM records and consistently achieve renewal, extension, and conversion targets
Qualifications
A customer-first mindset with strong communication and relationship-building skills.
Proven end to end sales experience.
A sales-driven attitude, with a knack for persuasion and negotiation.
Organised and efficient, managing multiple leads and tasks with ease.
Comfortable with tech tools and CRM systems.
Experience in end-to-end sales, renewals, telesales, or a customer-facing role 1–2 years is desirable. Experience in EV, technology, or SaaS is a bonus.
Electrify us with your skills
We think the role would be great for somebody who has 1–2 years’ experience in end to end sales, renewals, telesales, or a customer-facing role. Experience in EV, technology, or SaaS is a bonus.
Perks that spark joy
- Remote working, Hybrid if you would prefer (London)
- Work abroad for up to 20 days per year
- Salary Sacrifice EV Scheme and free Pod Point
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program and access for you and up to 5 family/friends to the Unmind wellbeing platform
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
Important Information
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
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Customer Success Associate employer: Pod Point, Ltd.
Contact Detail:
Pod Point, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research Pod and its products, especially in the EV space. This will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for role-play scenarios! As a Customer Success Associate, you'll need to handle customer queries and upselling. Practise common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Pod team!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, let us see how much you care about customers. Share examples of how you've gone the extra mile to ensure customer satisfaction. We love a good story about making someone's day!
Highlight Your Sales Skills: Since this role is all about driving revenue, make sure to showcase your sales experience. Talk about your successes in renewals, upselling, or any other sales achievements. We want to know how you can help us grow!
Be Tech-Savvy: Mention any experience you have with CRM systems or tech tools. We're looking for someone who can easily adapt to our systems and help our customers navigate their EV journey. Show us you're comfortable with technology!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this exciting journey together!
How to prepare for a job interview at Pod Point, Ltd.
✨Know Your Stuff
Make sure you’re well-versed in the electric vehicle industry and Pod's products. Familiarise yourself with their charging solutions and recent developments in EV technology. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Off Your Customer Skills
Prepare examples of how you've successfully handled customer interactions in the past. Think about times when you turned a negative experience into a positive one or upsold a product. This will demonstrate your customer-first mindset and sales-driven attitude.
✨Be Proactive
During the interview, express your proactive approach to customer success. Discuss how you would reach out to customers before their service expires and how you’d follow up on warm leads. This aligns perfectly with the role’s responsibilities and shows you’re ready to hit the ground running.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Customer Success Department. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
