IT & Technical Support Specialist

IT & Technical Support Specialist

Kickstart Your Tech Career with a Fast-Growing Financial Services Firm!

(Berkhamsted, Hertfordshire | Hybrid Working: 3 days in office/2 days WFH)

Are you an ambitious IT graduate or an entry-level tech professional ready to take the next step? We are a well-established and forward-thinking financial services organisation based in Berkhamsted, and we’re looking for a highly motivated IT & Technical Support Specialist to join our dynamic Operations team.

This role is the perfect launchpad for someone eager to gain hands-on experience in a business that is committed to constant and frequent change and technological advancement.

The Role: What You'll Be Doing

This is a true hybrid role, offering a blend of Data/MI development, System Configuration, and Essential IT/Operations Support. You will be a vital member of our 6-person Operations team, focused on enhancing our systems and data capabilities.

Key Responsibilities:

1. Data & MI Development (The Tech Focus)

• Power BI: Build, analyse, and maintain high-impact Power BI Dashboards to drive business decisions.
• Reporting: Execute critical month-end reporting, ensuring accurate and timely data delivery.
• System Configuration: Manage and implement essential system updates and handle allocation changes for system workflows.
• Project Management: Contribute to and manage small to medium-sized tech projects from inception to completion.
• Maintenance: Oversee the maintenance of our CRM Integrations, SharePoint, and Dropbox.
• Data Processing: Process data requests from our CRM and other internal systems.

2. IT & Operational Support (The Hands-on Focus)

• User Support: Serve as the primary contact for internal staff, managing phone and email communications to offer IT Support.
• External Liaison: Cultivate a strong working relationship with our external IT Support Team, troubleshooting issues efficiently.
• Cyber Security: Implement and oversee best practices for cyber security, data protection, and GDPR compliance.
• Administration: Perform basic user administration, including access management and system configuration.
• Resources: Conduct stock checks, ordering, and management of IT equipment and necessary resources.
• Support digital communications: including the company newsletter and website updates.

What You'll Need to Succeed

We are looking for potential and passion over decades of experience. This role is ideal for:

• A Recent Graduate with a degree in an IT-related subject (e.g., Computer Science, Information Systems).

OR

• A Candidate with 1-2 years of relevant work experience in an IT support, systems administration, or operations role seeking career growth.

Essential Skills & Experience:

• Strong Excel skills, including complex formulas, data analysis, and reporting functions.
• Analytical and excellent problem-solving abilities.
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Outstanding communication and collaboration skills—you must be comfortable supporting internal teams.
• Knowledge or experience with Power BI (building/maintaining dashboards).
• Any exposure to modern technologies like AI, Co-Pilot, or similar tools.
• Experience with data reporting and/or project support.

The Offer: Salary & Benefits

• Salary: Up to £40,000 per annum (depending on experience).
• Working Hours: Monday to Thursday, 9:00 am – 5:30 pm and Friday 8.30am – 5pm.
• Hybrid Working: Enjoy the flexibility of working 2 days a week from home.
• Generous Annual Leave: 25 days holiday per year plus bank holidays.
• Financial Wellbeing: Contributory pension scheme.
• Additional Perks: Life Assurance, Holiday Purchase Scheme, and a Staff Referral Scheme.

Ready to build upon your technical qualifications and gain real-world experience?

Apply Now! Send your CV ASAP for immediate consideration.