At a Glance
- Tasks: Lead product development for innovative clinical services and enhance patient experiences.
- Company: Join Pocketpills, Canada's top virtual care platform revolutionising healthcare access.
- Benefits: Comprehensive health benefits, paid time off, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a collaborative team.
- Why this job: Shape the future of healthcare with technology and make a real difference in patients' lives.
- Qualifications: Medical degree or relevant clinical qualification; passion for improving healthcare through tech.
The predicted salary is between 70000 - 90000 £ per year.
Pocketpills is Canada's leading virtual care platform and online pharmacy, making healthcare more accessible, affordable, and convenient for Canadians. Serving over 800,000 members across the country, we combine technology with compassionate care to provide clinical care, simplify medication management, connect patients with licensed healthcare providers, and improve health outcomes.
We are seeking a Product Manager, Clinical Products & Services to lead the product requirement, development, and execution of the technology and service experiences that power Pocketpills' clinical offerings. In this role, you will sit at the intersection of healthcare, technology, and operational excellence, ensuring we build scalable, patient-centric solutions that create meaningful outcomes.
This is a hands-on role requiring someone who thrives in ambiguity, influences without authority, and can translate complex clinical workflows into intuitive digital experiences. You will build and scale Pocketpills’ clinical products and services across pharmacy, telehealth, treatment programs, renewals, adherence, and member care. This is a non-practising, non-clinical role. It does not involve diagnosing patients, prescribing medications, or delivering direct patient care. Instead, you will apply your clinical expertise to design and improve scalable virtual care treatments and services that enhance the experience of patients, providers, and healthcare operations across Canada. This role is ideal for trained physicians or other clinically trained professionals who are passionate about shaping the future of healthcare through technology.
Key Responsibilities
- Lead product discovery for clinical and pharmacy workflows by identifying opportunities to improve the patient, provider, and operational experience.
- Translate clinical service needs into clear product requirements, user stories, workflow designs, acceptance criteria, and launch plans.
- Partner closely with physicians, pharmacists, nurse practitioners, care teams, Engineering, Design, Data, Compliance, and Operations to deliver high-impact product initiatives.
- Design and optimize workflows across the care journey, including clinical intake, prescription processing, renewals, follow-ups, medication adherence, and patient education.
- Support the launch of new clinical programs and treatment categories by defining scalable product experiences and operational processes.
- Define and continuously improve clinical safety checks, escalation pathways, quality assurance processes, and operational metrics.
- Leverage data and customer insights to improve activation, conversion, service-level agreements (SLAs), retention, clinical efficiency, and patient outcomes.
- Contribute to the development of AI-enabled clinical and operational tools, ensuring they are implemented safely, responsibly, and in compliance with healthcare regulations.
- Prioritize initiatives by balancing patient impact, clinical quality, business objectives, and technical feasibility.
- Collaborate across teams to ensure products meet regulatory, privacy, and clinical quality standards while delivering exceptional user experiences.
What We're Looking For
- Medical degree (MBBS, MD, DO, or equivalent) or another relevant clinical qualification. Internationally trained physicians and other internationally educated healthcare professionals are welcome to apply.
- Strong understanding of clinical workflows, patient care journeys, and healthcare delivery.
- Excellent communication, stakeholder management, and structured problem-solving skills.
- Ability to collaborate effectively with Product, Engineering, Clinical Operations, Pharmacy, Compliance, and Data teams.
- Strong physician-first mindset, with the ability to deeply understand clinical workflows and create simple, intuitive, and exceptional product experiences for physicians.
- Experience in health technology, virtual care, online pharmacy, clinical operations, EMR/EHR systems, or digital health is considered a strong asset.
- Previous product management experience is an asset but not required.
- We welcome candidates with strong clinical expertise, design thinking, and a passion for improving healthcare through technology.
Benefits:
Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you’ll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!
The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.
Status: Full Time
Location: Surrey, BC
Office Hours: 40 hours per week
Product Manager, Clinical Products & Services in Surrey employer: Pocketpills
At Pocketpills, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our dynamic work culture fosters collaboration and empowers employees to take ownership of their roles, particularly in the Senior Escalations & Retention Specialist position, where you will play a crucial role in transforming customer experiences. With a strong focus on professional growth and a commitment to inclusivity, we offer unique opportunities for career advancement while ensuring a supportive environment that champions your success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Clinical Products & Services in Surrey
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Pocketpills!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Pocketpills would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Pocketpills through your school's career services!
We think you need these skills to ace Product Manager, Clinical Products & Services in Surrey
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, Clinical Products & Services, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager, Clinical Products & Services position at Pocketpills. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Pocketpills
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
