At a Glance
- Tasks: Lead product vision and strategy, collaborating with teams to create innovative healthcare solutions.
- Company: Join Pocketpills, Canada’s leading online pharmacy reimagining healthcare for everyone.
- Benefits: Enjoy comprehensive health benefits, paid time off, and a supportive work environment.
- Other info: Work in a dynamic, inclusive environment with opportunities for growth and learning.
- Why this job: Make a real impact in healthcare by empowering Canadians to manage their health effortlessly.
- Qualifications: 3+ years in product management, strong communication skills, and a passion for innovation.
The predicted salary is between 66150 - 80850 £ per year.
We’re a healthcare platform for humans, designed for real life.
Pocketpills is Canada’s leading online pharmacy & medical care platform.
Re-imagining healthcare to make it accessible, affordable and built for people like you.
Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them.
From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.
We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be.
We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game.
Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery.
Because we do believe Canadians deserve a better way to manage their most important asset, their health.
Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.
- Role Description
- Own the product vision, strategy, and roadmap for assigned product areas.
- Partner closely with engineering and design teams to define product requirements and build products from the ground up.
- Translate customer needs, business objectives, and technical considerations into clear product requirements and detailed PRDs.
- Collaborate with engineering teams to scope, prioritize, and deliver features and product enhancements.
- Work closely with stakeholders across the organization to ensure alignment on product priorities, timelines, and business outcomes.
- Understand and advocate for customers in product and process decisions.
- Leverage data, analytics, and customer insights to inform product strategy, prioritization, and go-to-market decisions.
- Own the product development lifecycle, including discovery, planning, development, launch, and ongoing optimization.
- Collaborate with engineering to identify technical dependencies, manage risks, and resolve blockers.
- Monitor product performance and use insights to identify opportunities for improvement.
- Support the identification, triage, and prioritization of production issues in partnership with engineering and operations teams.
- Communicate product updates, decisions, and priorities clearly across teams and time zones.
- Work cross-functionally with teams such as marketing, customer care, finance, and operations to deliver a seamless customer experience.
- Contribute to product experiments and continuous improvement initiatives to enhance customer engagement, adoption, and business performance.
Qualifications & Experience
- 3+ years of experience as a Product Manager or in a similar product-focused role, with experience managing multiple product development cycles.
- Proven experience working closely with engineering teams to build and launch a product from scratch.
- Experience owning product strategy, roadmap planning, and feature development.
- Strong understanding of product discovery, customer research, prioritization, and product lifecycle management.
- Experience writing clear product requirements, PRDs, user stories, and acceptance criteria.
- Comfortable working with technical teams and understanding software development processes, APIs, and technical dependencies.
- Experience using data, analytics, and customer insights to make product decisions.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across teams and time zones.
- Experience working in a fast-paced, agile, and cross-functional environment.
- Ability to manage ambiguity, solve problems independently, and take ownership of projects from concept to completion.
- A degree in computer science, engineering, business, or a related field is an asset. Equivalent experience working with technical teams will also be considered.
- A genuine interest in building products, learning new technologies, and solving complex customer and business problems
Benefits
Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage.
We provide disability insurance for added security and life insurance to protect your loved ones.
To promote work-life balance, you’ll receive paid time off, including vacation days.
Additionally, we offer a Group Retirement Savings Plan (GRSP).
Experience a workplace that truly cares about you!
The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market .
We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes.
These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation.
All final hiring decisions are made by our team.
If you would like more information about how your data is processed, please contact us.
Pocketpills is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices.
Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs
Status
Full Time
Location
Surrey, BC
Product Manager in Surrey employer: Pocketpills
At Pocketpills, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our dynamic work culture fosters collaboration and empowers employees to take ownership of their roles, particularly in the Senior Escalations & Retention Specialist position, where you will play a crucial role in transforming customer experiences. With a strong focus on professional growth and a commitment to inclusivity, we offer unique opportunities for career advancement while ensuring a supportive environment that champions your success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager in Surrey
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Pocketpills!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Pocketpills would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Pocketpills through your school's career services!
We think you need these skills to ace Product Manager in Surrey
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager position at Pocketpills. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Pocketpills
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
