At a Glance
- Tasks: Deliver top-notch customer service and assist with prescriptions in a dynamic healthcare environment.
- Company: Join Pocketpills, Canada’s leading online pharmacy reimagining healthcare for everyone.
- Benefits: Enjoy dental, vision care, paid time off, and a Group Retirement Savings Plan.
- Other info: Flexible shifts available, including weekends and holidays, in a fast-paced setting.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: 1 year of pharmacy experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re a healthcare platform for humans, designed for real life.
Pocketpills is Canada’s leading online pharmacy & medical care platform.
Re-imagining healthcare to make it accessible, affordable and built for people like you.
Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them.
From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.
We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be.
We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game.
Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery.
Because we do believe Canadians deserve a better way to manage their most important asset, their health.
Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.
Responsibilities
- Deliver quality customer (member) service to patients.
- Assist members across various communication channels - phone, email, SMS and chat with the order, billing/insurance, medication or other service-related questions
- Process new and refill prescriptions
- Take/send refill requests and respond to patient inquiries.
- Send refill and transfer requests to doctors and pharmacies.
- Verify prescription information is complete and accurate.
- Collaborate with pharmacy team members to maintain member satisfaction.
- Understanding of commonly prescribed medications and their uses.
- Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
- Collect, organize and evaluate patient information.
- Proactively identify solutions to questions you anticipate our members having in each interaction
- Take a hands-on approach to resolve every issue, owning it from start to finish
- Reviewing and processing every request accurately
Qualifications (Must-Haves)
- 1 year of pharmacy experience
- Experience recognizing and identifying patient medications.
- Excellent written, verbal and oral communication skills.
- Strong member service focus.
- Strong work ethic and positive attitude.
- Strong interpersonal skills with the ability to work independently with minimal supervision.
- A thorough understanding of quality assurance and delivery of service excellence.
- Demonstrate ability to work as an effective team member.
- Detail-oriented.
- Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality stand.
- Flexible to work in different shifts including weekends and holidays.
- Enjoys multitasking and is proficient in computer handling skills.
Benefits
Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage.
We provide disability insurance for added security and life insurance to protect your loved ones.
To promote work-life balance, you’ll receive paid time off, including vacation days.
Additionally, we offer a Group Retirement Savings Plan (GRSP).
Experience a workplace that truly cares about you!
We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes.
These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation.
All final hiring decisions are made by our team.
If you would like more information about how your data is processed, please contact us.
Pocketpills is committed to creating an accessible and inclusive organization.
Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Pharmacy Assistant in Surrey employer: Pocketpills
At Pocketpills, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our dynamic work culture fosters collaboration and empowers employees to take ownership of their roles, particularly in the Senior Escalations & Retention Specialist position, where you will play a crucial role in transforming customer experiences. With a strong focus on professional growth and a commitment to inclusivity, we offer unique opportunities for career advancement while ensuring a supportive environment that champions your success.
StudySmarter Expert Advice🤫
We think this is how you could land Pharmacy Assistant in Surrey
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Pocketpills. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Pocketpills.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Pocketpills. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Pocketpills is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Pharmacy Assistant in Surrey
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Pocketpills!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Pocketpills that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Pocketpills!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Pocketpills, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Pocketpills
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Pocketpills that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Pocketpills’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
