Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionals—wherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing health tech companies, with more than 500,000 members and counting.
At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.
Join us in making a meaningful impact in health-tech!
Position Overview:
We are seeking a highly organized and detail-oriented Medical Office Assistant (MOA) to join our team. This is a high-volume, inbound-focused role, serving as a critical liaison between members, prescribers, and internal teams. The ideal candidate will thrive in a fast-paced environment, providing timely and professional support to ensure smooth operations and exceptional member experience.
Key Responsibilities:
- Manage high-volume inbound communications, including approximately 50 emails and 50–70 messages daily.
- Serve as a primary point of contact between members, prescribers, and internal teams.
- Provide support on STAT days to help manage increased workload volumes.
- Regular phone communication with members as part of weekly responsibilities.
- Collaborate with team members to ensure timely resolution of member inquiries.
- Flexibly cover rotational shifts, including weekends, as needed.
- Assist with additional administrative tasks as required to maintain office efficiency.
Qualifications & Skills:
- Strong written and verbal communication skills.
- Ability to manage high-volume inbound inquiries efficiently.
- Detail-oriented with excellent organizational and multitasking abilities.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- Experience in a healthcare or medical office setting is preferred.
- Professional, courteous, and empathetic demeanor when interacting with members and prescribers.
Additional Information:
- This is an in-person role.
- Additional hours may be required depending on workload volume.
Benefits:
Join our team and enjoy a benefits package designed to support your health and well-being, including dental and vision care, as well as extended health care coverage. We provide disability insurance for added security and life insurance to protect your loved ones. To promote work-life balance, you’ll receive paid time off, including vacation days. Additionally, we offer a Group Retirement Savings Plan (GRSP). Experience a workplace that truly cares about you!
The annual compensation is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market
Medical Office Assistant in Surrey employer: Pocketpills
At Pocketpills, we pride ourselves on being an exceptional employer that values innovation and customer-centricity. Our dynamic work culture fosters collaboration and empowers employees to take ownership of their roles, particularly in the Senior Escalations & Retention Specialist position, where you will play a crucial role in transforming customer experiences. With a strong focus on professional growth and a commitment to inclusivity, we offer unique opportunities for career advancement while ensuring a supportive environment that champions your success.
