At a Glance
- Tasks: Manage high-volume communications and support members in a fast-paced healthcare environment.
- Company: Join Pocketpills, Canada’s leading online pharmacy and medical care platform.
- Benefits: Competitive hourly rate, flexible shifts, and a supportive team culture.
- Other info: 12-month contract with opportunities for growth in a dynamic setting.
- Why this job: Make a real difference in healthcare while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle high volumes of inquiries.
The predicted salary is between 40000 - 46000 £ per year.
About Us: We’re a healthcare platform for humans, designed for real life. Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.
Position Overview: We are seeking a highly organized and detail-oriented Medical Office Assistant (MOA) to join our team. This is a high-volume, inbound-focused role, serving as a critical liaison between members, prescribers, and internal teams. The ideal candidate will thrive in a fast-paced environment, providing timely and professional support to ensure smooth operations and exceptional member experience.
Key Responsibilities:
- Manage high-volume inbound communications, including approximately 50 emails and 50–70 messages daily.
- Serve as a primary point of contact between members, prescribers, and internal teams.
- Provide support on STAT days to help manage increased workload volumes.
- Regular phone communication with members as part of weekly responsibilities.
- Collaborate with team members to ensure timely resolution of member inquiries.
- Flexibly cover rotational shifts, including weekends, as needed.
- Assist with additional administrative tasks as required to maintain office efficiency.
Qualifications & Skills:
- Strong written and verbal communication skills.
- Ability to manage high-volume inbound inquiries efficiently.
- Detail-oriented with excellent organizational and multitasking abilities.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- Experience in a healthcare or medical office setting is preferred.
- Professional, courteous, and empathetic demeanor when interacting with members and prescribers.
Compensation & Status:
- Hourly Rate: $20-22/hour (based on experience, knowledge, skills, and market alignment)
- Hours: 5 days a week, 9:00 AM – 5:00 PM (rotational shifts and occasional weekend coverage may be required)
- Status: Maternity leave Coverage - 12 months contract
Pocketpills is committed to creating an accessible and inclusive organization. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Medical Office Assistant in Surrey employer: Pocketpills
At Pocketpills, we pride ourselves on being a leading healthcare platform that prioritises innovation and customer care, making us an exceptional employer for those seeking meaningful work in the medical field. Our collaborative and dynamic work culture fosters professional growth, offering employees the chance to make a real impact on the lives of Canadians while enjoying competitive compensation and flexible working arrangements. Join us in redefining healthcare and experience the unique advantage of being part of a passionate team dedicated to delivering accessible and personalised care.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Office Assistant in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare field, especially those who work at Pocketpills. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Medical Office Assistant.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since you'll be handling high volumes of inquiries, practice how you’d respond to common member questions. Show us you can keep it professional and empathetic!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks efficiently. We want to see that you can thrive in a fast-paced environment just like ours!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Pocketpills team.
We think you need these skills to ace Medical Office Assistant in Surrey
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about managing high-volume communications, make sure your application highlights your strong written and verbal communication skills. Use clear and concise language to demonstrate how you can effectively interact with members and prescribers.
Tailor Your Experience:We want to see how your past experiences align with the responsibilities of a Medical Office Assistant. If you've worked in a healthcare or medical office setting before, share specific examples that showcase your ability to handle inquiries and support team operations.
Be Detail-Oriented:Attention to detail is key in this role! When writing your application, emphasise your organisational skills and ability to multitask. Mention any tools or methods you use to stay organised, especially in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Pocketpills
✨Know the Company Inside Out
Before your interview, take some time to research Pocketpills. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their innovative healthcare platform.
✨Showcase Your Communication Skills
As a Medical Office Assistant, strong communication is key. Prepare examples from your past experiences where you successfully managed high-volume inquiries or resolved member issues. Practising clear and concise responses will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Your Organisational Skills
Given the role's focus on managing multiple tasks, be ready to discuss how you stay organised. Share specific strategies or tools you use to handle high volumes of emails and messages efficiently. This will highlight your detail-oriented nature and ability to multitask.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as dealing with a difficult member or managing increased workload on STAT days. Think through potential scenarios and your approach to resolving them, showcasing your problem-solving skills and empathy.
