At a Glance
- Tasks: Manage high-volume communications and provide exceptional support to our members.
- Company: Join Pocketpills, Canada’s leading online pharmacy and healthcare platform.
- Benefits: Competitive hourly rate, flexible shifts, and a supportive team environment.
- Other info: Opportunity for growth and learning in a dynamic healthcare environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and ability to thrive in a fast-paced setting.
The predicted salary is between 40000 - 46000 £ per year.
About Us: We’re a healthcare platform for humans, designed for real life. Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.
We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health. Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.
Position Overview: We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. This is a high-volume, inbound-focused role, serving as a critical liaison between members, prescribers, and internal teams. The ideal candidate will thrive in a fast-paced environment, providing timely and professional support to ensure smooth operations and exceptional member experience.
Key Responsibilities:
- Manage high-volume inbound communications, including approximately 50 emails and 50–70 messages daily.
- Serve as a primary point of contact between members, prescribers, and internal teams.
- Provide support on STAT days to help manage increased workload volumes.
- Regular phone communication with members as part of weekly responsibilities.
- Collaborate with team members to ensure timely resolution of member inquiries.
- Flexibly cover rotational shifts, including weekends, as needed.
- Assist with additional administrative tasks as required to maintain office efficiency.
Qualifications & Skills:
- Strong written and verbal communication skills.
- Ability to manage high-volume inbound inquiries efficiently.
- Detail-oriented with excellent organizational and multitasking abilities.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- Experience in a healthcare or medical office setting is preferred.
- Professional, courteous, and empathetic demeanor when interacting with members and prescribers.
Compensation & Status:
- Hourly Rate: $20-22/hour (based on experience, knowledge, skills, and market alignment)
- Hours: 5 days a week, 9:00 AM – 5:00 PM (rotational shifts and occasional weekend coverage may be required)
- Status: Maternity leave Coverage
We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes. These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation. All final hiring decisions are made by our team. If you would like more information about how your data is processed, please contact us.
Customer Service Representative in Surrey employer: Pocketpills
At Pocketpills, we pride ourselves on being a leading healthcare platform that prioritises innovation and exceptional customer care. Our collaborative work culture fosters personal and professional growth, offering employees the chance to make a meaningful impact in the lives of Canadians while enjoying flexible working hours and a supportive environment. Join us in redefining healthcare and experience the unique advantage of working with a passionate team dedicated to making healthcare accessible and affordable for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Surrey
✨Tip Number 1
Get to know Pocketpills inside out! Familiarise yourself with our services and values. When you understand what we stand for, you can show genuine enthusiasm during interviews, which is a massive plus.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll be the voice of Pocketpills. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Pocketpills.
We think you need these skills to ace Customer Service Representative in Surrey
Some tips for your application 🫡
Show Your Passion for Customer Care:When you're writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone above and beyond for a customer, as this aligns perfectly with our mission at Pocketpills.
Be Clear and Concise:We love a well-structured application! Make sure your writing is clear and to the point. Highlight your relevant skills and experiences without rambling on – we appreciate brevity!
Tailor Your Application:Don’t just send a generic application. Take a moment to tailor your cover letter and CV to reflect how your skills match the role of a Customer Service Representative. We want to see how you fit into our team!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Pocketpills
✨Know the Company Inside Out
Before your interview, take some time to research Pocketpills. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Organisational Skills
Given the high-volume nature of the role, it’s important to highlight your organisational abilities. Be ready to discuss how you manage multiple tasks efficiently, perhaps by sharing specific tools or methods you use to stay organised in a fast-paced environment.
✨Emphasise Empathy and Professionalism
Pocketpills values a courteous and empathetic approach when dealing with members. Think of scenarios where you’ve shown empathy in customer service situations and be prepared to share these stories. This will illustrate that you align with their commitment to exceptional member experience.
