Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, drive onboarding, and ensure product value.
- Company: Innovative healthcare company in Cambridge focused on customer success.
- Benefits: Competitive salary and career progression opportunities.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: 1-3 years in a customer-facing role and a passion for healthcare.
- Other info: Dynamic environment with opportunities for account management growth.
The predicted salary is between 30000 - 42000 £ per year.
A healthcare innovation company in Cambridge is seeking a proactive Customer Success professional. You will manage a portfolio of accounts, drive onboarding, and ensure customers derive measurable value from the product. Ideal for someone with 1–3 years in a customer-facing role and a passion for healthcare.
Responsibilities include:
- Tracking consumption
- Identifying risks
- Supporting renewals
This role offers a competitive salary and opportunities for career progression within customer success and account management.
Customer Success Associate — Growth & Renewals in Cambridge employer: PocDoc
Contact Detail:
PocDoc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate — Growth & Renewals in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s products and recent news. We want to show that we’re genuinely interested in their mission and how we can contribute to customer success.
✨Tip Number 3
Practice common interview questions, especially those related to customer success. We should be ready to share examples of how we've driven value for customers in past roles.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit.
We think you need these skills to ace Customer Success Associate — Growth & Renewals in Cambridge
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let us know why you're passionate about healthcare. Share any relevant experiences or insights that highlight your enthusiasm for making a difference in this field.
Highlight Your Customer-Facing Experience: We want to see how your previous roles have prepared you for this position. Be sure to mention any customer success or account management experience you have, especially if it’s within the healthcare sector.
Be Proactive in Your Approach: Since we’re looking for someone proactive, make sure your application reflects that. Use examples of how you've taken initiative in past roles to drive results and support customers effectively.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at PocDoc
✨Know Your Stuff
Before the interview, make sure you understand the company's products and how they impact customer success in the healthcare sector. Familiarise yourself with their services and think about how you can help customers derive measurable value from them.
✨Show Your Passion
Since this role is all about healthcare, let your passion shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry. This will show the interviewer that you're not just looking for a job, but that you genuinely care about making a difference.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult customer or tracking consumption metrics. Think of examples from your past roles where you've successfully navigated similar challenges, and be ready to discuss them in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the company's approach to customer success, how they measure value for clients, or what the team culture is like. This shows your interest in the role and helps you determine if it's the right fit for you.
