Neighbourhood Housing Assistant (A) in Swansea

Based from our Swansea office, this role offers agile working, with a blend of home, office, and site-based activity, depending on business needs. A full driving licence and access to a vehicle is desirable, but not essential.

Day to day, you’ll carry out a variety of administrative tasks, supporting low level ASB cases, acting as the first point of contact for customer queries, completing compliance related tasks, and managing tenancy changes. You’ll also handle minor housing enquiries and provide general office administration support.

Skills and Experience Needed

We’re looking for someone who brings proven experience in delivering effective administrative and service support within a fast paced, customer focused environment, and who is confident working with a wide range of internal and external stakeholders. You’ll have strong IT skills, including MS Word, Excel and Outlook, and be able to work collaboratively while also using your own initiative to solve problems. A friendly, person centred approach to customer service is essential, along with the ability to communicate clearly and professionally, both verbally and in writing. You’ll be highly organised with excellent attention to detail, comfortable handling sensitive or challenging conversations with care, and able to work both independently and as part of a team. We’re also looking for someone proactive and adaptable, who can take accurate and reliable notes with confidence.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.

Perks, Benefits and a glimpse into our Codi world

This is a 30 hour per week role and fixed term until 31st March 2027 with a competitive salary, along with a great package designed to support you at work and beyond.

• £27,107 per annum

• 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.

• Continuous professional training and development

• Blue Light Card Eligibility giving discounts at 15,000 brands.

To explore the full range of benefits, perks and rewards, visit: Careers - Codi

Who are Codi Group?

Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential.

We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.

Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.

Values

At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.