At a Glance
- Tasks: Support customers with repairs, rent enquiries, and housing applications via phone, email, and webchat.
- Company: Codi Group, a compassionate not-for-profit focused on housing and community support.
- Benefits: Competitive salary, 26 days holiday, professional training, and discounts at 15,000 brands.
- Other info: Fixed term contract until March 2027 with excellent career growth opportunities.
- Why this job: Join a friendly team, make a real difference, and enjoy a flexible hybrid working setup.
- Qualifications: Customer service experience, strong communication skills, and a good standard of education required.
The predicted salary is between 28324 - 28324 £ per year.
About the role
Based from our Swansea office, this role offers a hybrid working arrangement, giving you the flexibility to work from home while spending a minimum of 1 day per week in the office. Our contact lines are open 8:30am–5:00pm Monday to Thursday and 8:30am–4:30pm on Fridays. The team works on a rota to make sure we have cover throughout the week. And the best bit? No evening or weekend working!
You’ll join our friendly Customer Contact Team, working closely with teammates and managers in a supportive, hybrid setup. The service is the first point of contact for customers, handling a mix of repairs, rent enquiries, housing applications, and general support — all with empathy and a focus on solving issues quickly.
You’ll typically spend your time speaking with customers across phone, email, and webchat, helping them get the right support at the right time, updating records, and working with colleagues across Housing Operations to resolve enquiries smoothly.
Skills and Experience Needed
We’re looking for someone with solid customer service experience, confidence working to targets, and a strong team ethic. You’ll bring strong communication skills, ability to build trust with customers from all backgrounds. You should be comfortable using a range of IT systems, able to multitask, and have a friendly, professional approach that builds trust. A good standard of education (minimum 5 GCSEs or equivalent) and an awareness of diverse customer needs are essential.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Perks, Benefits and a glimpse into our Codi world
This is a full time, fixed term contract until 31st March 2027 role with a competitive salary, along with a great package designed to support you at work and beyond. £28,324.00 per annum, 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service. Continuous professional training and development. Blue Light Card Eligibility giving discounts at 15,000 brands.
Who are Codi Group?
Codi is a not-for-profit with a big heart and an even bigger mission. As Wales’ largest provider of housing, care, and support, we’re here to help people live well, feel supported, and rise to their full potential. We look after almost 25,000 homes across Wales and are gearing up to build more than 4,500 new ones in the next five years. Every day, our teams support nearly 17,000 individuals with services that make a real and uplifting difference to people’s everyday lives.
With over 3,000 passionate colleagues, Codi is a major player in the Welsh economy—powered by strong partnerships, shared values, and a genuine love for helping communities thrive. Our name says it all: ‘Codi’ means rise in Welsh. It reflects who we are, where we come from, and our ambition to lift expectations, lift communities, and lift each other.
FREDIE
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us and we encourage you to apply now.
If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact talent@codigroup.co.uk or 0300 373 5262.
How do you apply?
If you have the skills and experience required, please follow the prompts to apply now. We reserve the right to close this advert before this date if we receive a high volume of applications, so don’t delay in applying. This role is a fixed term contract until March 2027.
Our interview process is designed to be straightforward and flexible. The first stage is an online assessment, which you can complete from home at a time that suits you. Successful candidates will then be invited to a 15‑minute telephone assessment. The final stage will be an in person interview at Swansea office on 8th July 2027.
Customer Contact Advisor in Swansea employer: pobl.
Codi Group is an exceptional employer, offering a supportive and flexible work environment in Swansea for the role of Customer Contact Advisor. With a strong commitment to employee growth through continuous professional training, generous holiday entitlements, and a culture rooted in compassion, authenticity, and progressiveness, Codi empowers its team to make a meaningful impact in the community while enjoying a healthy work-life balance. Join us and be part of a passionate team dedicated to uplifting lives across Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at pobl.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like pobl. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Advisor in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to pobl.:Your cover letter is your chance to shine! Tell us why you want to work at pobl. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at pobl.!
How to prepare for a job interview at pobl.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
